SR

Stephen R. 4 months ago

Rating

Bad

  • Appointment

    Bad
  • Reception

    Bad
  • Cleanliness

    Average
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Bad

Awful and patches is flawed

Patches software does not work multiple attempts no gp apointment face to face telephone or nurse is all you get. Had a link to say book an apointment which I did and its in a months time and the booking text clearly says in person but not with gp but physician associate so better then none at all, however told yesterday by the nurse apointment is a telephone call? Incorrect i say and show the text, next we have practice manager absolutely not interested in what my phone says in person no I am wrong I am told end of, nurse apologies I don't know what to say she tells me. These surgeries get paid a lot of money from government and they feel they are not obligated to provide a service in return. Originally with gp since 1977 and they sell up to the big company run practices. This year alone been with several including medicus and they are all same, they don't care at all. As for Health secretary and local mp absolutely not interested, as for care boards and complaints absolutely not interested

Other reviews for Eagle House Surgery