Hereford Medical Group

I am disappointed and discussed with HMG I called friday asking to see a Dr as my condition got worse I had an appointment on the Thursday the following week but I had to take time off work due to..

The healthcare service in Hereford is an absolute travesty, particularly if you're naive enough to depend on it for something as critical as GP services. Consider this a stark warning to anyone..

Extremely unsatisfactory customer experience.

I am utterly appalled by the abysmal way my elderly mother was handled today. I scheduled her appointment and was curtly instructed to "sit in the waiting area". After lingering for half an hour,..

After being redirected from the emergency department to my primary care physician four separate times, whenever I complete an online booking form to consult a doctor, they categorize my appointment..

I'm relieved to have left this GP practice, and in just one week, I've received more support than during my entire three-year experience there. The disrespect and lack of understanding regarding..

This evening I have been left extremely frustrated. I have called HMG and the pharmacy several times already today (the pharmacy were absolutely brilliant, they went out of their way to help me..

Desperately wanting to rate this experience lower than the minimum, I'm beyond frustrated with the abysmal service. Their repeated prescription errors have caused me significant emotional strain...

Utterly disappointing. The digital platform is unreliable and frustrating - phone support desperately requires improvement, especially for individuals facing accessibility challenges. I scheduled an..

This approach is absurd. When urgent communication is necessary, it's impossible. My partner experienced critical glucose levels of 28 and 22, signaling a serious medical crisis, yet the..

Reaching out to your primary care physician has become a digital ordeal now. You're forced to complete an online form, after which they contact you just to suggest that for pain management, even..

I've been trying to be understanding about HMG despite its reputation, but I'm genuinely frustrated with their service. The paperwork is incredibly complex - an excessive number of questions that,..

Wife was discharged from hospital to HMG with fractured spine, chronic colitis and 2 bleeds on the brain. No contact was made from the practice after 72 hours so called up and spoke to the "medical..

Visited the clinic twice with my infant who's struggling with reflux and colic. Despite the health visitor suggesting a prescription milk change, they offered unhelpful and meaningless guidance. My..

Managed to schedule me for a consultation shortly after I filled out their web request, took care of what needed addressing, and the staff member, Sian, was incredibly reassuring and genuinely kind..

Profound gratitude to Dr. Ogohi for being the lifeline that rescued me through a critical medication, which proved to be the singular treatment that finally enabled me to triumph over a prolonged..

The online services are completely unavailable during weekends, leaving patients with no method to communicate if they can't schedule an appointment, and I personally haven't had a consultation with..

Completely worthless medical practice, not even worth elaborating on the specifics. I won't reach out again, regardless of how dire my situation becomes. I'd rather succumb than endure the..

Complete mockery of a medical service, Virtually unreachable by phone, and when you finally secure an appointment and arrive, they're tardy and arbitrarily truncate the scheduled consultation time

Updated Jan 2024 Still absolutely no improvement, and arguably the situation has deteriorated. I attempted to reschedule an appointment and endured an astonishing 105-minute wait to have my call..