Dipple Medical Centre
KH
Kevin H. 2 years ago • From Google
Bad
Absolutely DISGRACEFUL!!! And potentially LIFE-THREATENING!!! This evening, my father visited this so-called doctors' surgery regarding an ongoing issue of a metallic taste in his mouth, which he believes is an oral infection. After explaining his symptoms, the doctor's professional response was shocking. The GP wants to send my father for bowel cancer tests and blood work, completely ignoring the mouth problem and refusing to even examine it. When my father returned home, my mother called the surgery to complain. My mother, who is in her sixties and disabled, was met with a terrible attitude from the receptionist. Frustrated, she declared she would leave the practice, and the call was abruptly terminated. Shortly after, the phone rang again. I advised my mother to record the conversation. The surgery's manager called, claiming she overheard the previous call and was displeased with my mother's tone. After speaking with the female doctor, what I heard was unbelievable. The doctor had the audacity to call my father a liar. Claiming he came in about bowel issues and that his mouth was perfectly fine. Why would a patient visit a doctor and discuss something unrelated? And why would a doctor fabricate such statements??? To me, a doctor making false claims is potentially dangerous, and declaring my father is lying about the reason for his visit is disgraceful, untrustworthy, unprofessional, and inexcusable. I will be pursuing this matter, and with the recorded phone call my mother possesses, I'm certain the surgery will deeply regret their actions. No sense of duty from the manager, complete incompetence from the GP, and a receptionist who is rude and condescending. I firmly believe this surgery has completely lost its commitment to caring for the local community and should be shut down immediately. To those who have read this entire account, I thank you and strongly advise against allowing your family to visit this so-called medical practice.
Ashley F.