CT

Canal T. 2 years ago • From Google

Rating

Bad

Awful ENT care at local NHS clinic

I attended an NHS ENT consultation for my child. I must concur with previous feedback. Excluding the reception team, the medical professionals were absolutely dreadful. They were extremely brusque, bordering on offensive, and displayed a complete absence of empathy, understanding, or patient consideration. They showed no willingness to listen, demonstrate basic decency, or exhibit any semblance of compassion. Their sole apparent objective was to expedite patients through their doors. Despite maintaining patience, as my focus was my son's care, I now have zero trust or confidence in the medical team's capabilities, given their profound lack of interpersonal skills and human connection. I am utterly appalled by our treatment. If your general practitioner recommends this clinic, I strongly advise seeking an alternative. This standard of service is completely unacceptable for an NHS facility. If patients collectively voice their dissatisfaction and request alternative referrals, the clinic will be compelled to either shut down or provide their staff with essential training in fundamental human respect.

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