Hereford Medical Group
Anonymouse 9 months ago
Bad
Appointment
BadReception
BadCleanliness
BadCare
BadRespect
BadSeen On Time
BadAwful experience, I can't even get someone to Answer the pho
This evening I have been left extremely frustrated. I have called HMG and the pharmacy several times already today (the pharmacy were absolutely brilliant, they went out of their way to help me but were blocked by hmg). I called for the last time this evening at just before 6.30pm, I realise they close at 6.30pm but I was desperate for an answer as I leave Monday for a holiday. The call went through and at 6:29pm I was 1st in the queue. I waited for 30 minutes until it was obvious that reception had gone for the day and weren't going to answer. Yet again my presciption has been messed up, this time for the 4th time in a row. Incorrect amounts each time and this time the complete wrong prescription. Each time I am told someone will contact me or send a message to update me, and asked usual I've had zero contact. This means I am going to be left in a significant amount of pain over my holiday and the Christmas period, due to repeated incompetence and lack of care. If I could give 0 stars I would. Its also clear that hmg have prevented people from leaving more (1 star) reviews on Google, and if you try to even view reviews on their website you are linked back to the homepage. I'm not surprised, but very frustrated they have now stopped people from publicly sharing their appalling experiences of this surgery. I managed to find this website at least, so I can share my frustration. If you are looking for a practice to join please do all you can to be registered elsewhere! I appreciate catchment areas may prevent this, and the fact that hmg is a lot of people's only option is I fear the only reason they are still allowed to remain open.
Absolutely dreadful, this place doesn't function like a proper medical practice at all. It's nothing more than an empty room taking up space. Getting an appointment seems impossible, and even..
Hereford Medical Group
Rachael W.
Unwelcoming front desk personnel who provide inconsistent responses to administrative inquiries. Each staff member seems to offer conflicting information. They demonstrate minimal compassion or..
Hereford Medical Group
Anonymouse
Despite having told HMG many, many times to not ring me, they still do. I have been bullied into a phone *review* despite the *review* not being due until November. I explained yet again that I do..
Hereford Medical Group
Sharon S.
Never manage to get an appointment, constantly told at HMG that they are completely booked. Advised to call 111 at 6:30 PM, which is completely unsatisfactory. Extremely poor service.
Hereford Medical Group
Jade J.
My partner has been consistently dismissed at every medical appointment. After undergoing a blood test that revealed issues, he was advised to have a follow-up test a month later, which still hasn't..
Hereford Medical Group
Mariusz K.
Profound gratitude to Dr. Ogohi for being the lifeline that rescued me through a critical medication, which proved to be the singular treatment that finally enabled me to triumph over a prolonged..
Hereford Medical Group
Lisa M.
I feel compelled to describe my unexpectedly positive encounter with HMG, which contrasts with prior accounts I'd heard. Throughout January 2024, I've reached out to 111 on two occasions, and each..
Hereford Medical Group
Rebecca M.
During my battle with undiagnosed severe anemia, healthcare professionals initially dismissed my symptoms as anxiety or potential asthma, advising me to use my inhaler more frequently. Despite..
Hereford Medical Group
G P.
Utterly disappointing. The digital platform is unreliable and frustrating - phone support desperately requires improvement, especially for individuals facing accessibility challenges. I scheduled an..
Hereford Medical Group
Alex A.
Throughout my long-standing experience with this healthcare group, they have consistently demonstrated exceptional dedication to my well-being and significantly enhanced my quality of life. I am..
Hereford Medical Group
RobsysGames R.
The healthcare service in Hereford is an absolute travesty, particularly if you're naive enough to depend on it for something as critical as GP services. Consider this a stark warning to anyone..
Hereford Medical Group
Nicky J.
I've been struggling with my phone all day, and I'm absolutely furious with the treatment I'm receiving. Attempting to arrange a repeat prescription has been an absolute nightmare. I booked an..
Hereford Medical Group
judi's c.
The service here is incredibly sluggish. After scheduling an appointment a month in advance, I'm still forced to endure wait times exceeding an hour every single visit. The physicians seem..
Hereford Medical Group
Tracey J.
Absolutely nightmarish experience trying to contact their phone lines for 6 days, which ultimately forced me to make a grueling 9-mile trek one-way just to secure an appointment. I'm currently on..
Hereford Medical Group
Mark F.
Convenient service, assuming you can secure a scheduling slot.
Hereford Medical Group
Anonymouse
This evening I have been left extremely frustrated. I have called HMG and the pharmacy several times already today (the pharmacy were absolutely brilliant, they went out of their way to help me..
Hereford Medical Group
Ren G.
Desperately wanting to rate this experience lower than the minimum, I'm beyond frustrated with the abysmal service. Their repeated prescription errors have caused me significant emotional strain...
Hereford Medical Group
Joao C.
I called their office and endured a grueling hour-long wait in the phone queue, starting at position 32, only to be dismissively told "our staff are fully occupied, try calling again later" the..
Hereford Medical Group
Kelvin W.
I apologize, but it seems like you didn't include the original review text to be rewritten. Could you please provide the review you'd like me to rephrase?
Hereford Medical Group
Kate G.
After being redirected from the emergency department to my primary care physician four separate times, whenever I complete an online booking form to consult a doctor, they categorize my appointment..
Hereford Medical Group
James J.