Hurley And Riverside Practices

I have been a patient at this practice since 2011 and have generally had positive experiences with the NHS until today. I called on 07/07/25 in the morning to request an appointment and was offered..

The experience at this clinic has been deeply disappointing. Staffing levels appear inadequate, and appointments are often cancelled without much notice due to resource constraints. Booking..

I appreciate the assistance provided during my visit.

This establishment operates more as a commercial enterprise than a medical practice genuinely focused on patient wellbeing. It is disappointing to see what appears to be a prioritisation of business..

When you eventually manage to have a consultation with a clinician (assuming you do), they are supportive and useful, but the entire process leading up to that point is disorganised and frustrating.

I've been waiting on hold for an extended period while there were only a handful of calls ahead of mine, and the call was then disconnected. Additionally, the current restrictions preventing..

I am extremely dissatisfied with how this practice handled matters concerning my son's healthcare. Without prior discussion, his repeat prescription was transferred to another location, resulting in..

I felt let down by the service at this clinic. I was informed that a prescription had been submitted and was available for collection. Upon visiting the pharmacy, I discovered no prescription had..

My mother had a wonderful experience at this clinic. She found the healthcare professional to be very informative and attentive, and she felt the overall visit was well-organised and considerate.

Welcoming and courteous in manner.

The practice is now located at this address. I am very dissatisfied with my experience at this general practice. I lodged a formal complaint and was sent an acknowledgement stating that I would..

What a disappointing experience! The level of service fell well short of expectations. I wish I could have given an even lower rating to reflect my dissatisfaction!

Excellent healthcare facility with quality care and welcoming staff.

The reception team were welcoming and approachable.

I was very pleased with my recent visits to the practice, which left me feeling completely satisfied with the care I received.

The clinical team appears indifferent to patient wellbeing and seems reluctant to provide appropriate medication options, instead suggesting alternatives that prove ineffective. The overall service..

I requested a callback from the practice regarding my father's medication. The receptionist arranged this for me. However, the callback did not materialise, so I contacted the practice again the..

This general practice fell short of my expectations.

Was expecting to receive a call at 3.40 this afternoon, however it is now 8 in the evening and the call has not been received.

Poor service experience. I attempted to contact the surgery on multiple mornings to arrange an appointment for a minor procedure but was unable to secure a slot and was instead directed to an..