Hurley And Riverside Practices

This establishment operates more as a commercial enterprise than a medical practice genuinely focused on patient wellbeing. It is disappointing to see what appears to be a prioritisation of business..

I appreciate the assistance provided during my visit.

I encountered a receptionist who appeared quite upset during my visit. Their demeanor came across as somewhat hostile and defensive from the start, which hindered productive dialogue. Instead of..

Accessing appointments has proven challenging and I've needed to follow up on several matters to ensure completion, though I have encountered supportive and constructive interactions with both..

I would strongly encourage you to take the negative feedback seriously. My appointment was cancelled on the day it was scheduled, and I was offered a telephone consultation as an alternative...

The practice is now located at this address. I am very dissatisfied with my experience at this general practice. I lodged a formal complaint and was sent an acknowledgement stating that I would..

The reception team were welcoming and approachable.

The practice provides an excellent service.

I would advise considering alternative practices before registering here. My experience with the reception team was extremely disappointing, and the interaction left me feeling stressed and..

The clinical staff at this practice are excellent and consistently demonstrate helpfulness and expertise, with a thorough approach to patient care. My family member has received great attention and..

An extremely disappointing experience at this practice.

It's disappointing that the online consultation form now has restricted availability during weekday business hours only. This seems like an unnecessary limitation. Accessing GP appointments is..

The administrative team at the clinic has largely fallen short of meeting my expectations as a patient, particularly in their responsiveness to queries and concerns I have raised. I understand that..

The clinician I saw should be proud of their work! What a wonderful professional and very thorough in their approach. They made me feel understood and cared for and resolved my matter. Many thanks

Underwent a surgical procedure on my finger and was advised to contact the practice to arrange for a dressing change the same day, as the surgeon stressed this was necessary. When I called the..

The waiting period extended to twenty minutes despite the system showing two minutes upon arrival, which seemed disproportionate given the scheduled appointment duration was only ten minutes.

I was extremely pleased with the way the reception staff and clinician advised and treated me at the clinic, finding the service to be very efficient and professional.

Having been a patient at this practice for over three decades, I have consistently experienced reliable booking processes and positive interactions with all staff members. Appointments have..

1 star because I cannot put 0. I have never had a positive interaction with the reception team. The staff members have consistently been discourteous. I work in a similar role myself: if you are..

It's easy for people to leave negative feedback when they're feeling let down, but I wanted to share an alternative perspective. We recognise that healthcare professionals face significant pressure..