Church Street Practice
MM
Mika M. 3 years ago • From Google
Bad
My mum and I visited today, and in our haste, she accidentally parked in a staff area. Upon leaving the appointment, where the doctor was wonderful, we discovered that a staff member had blocked our car and two others, despite an empty space being available the entire time. Notably, the only non-staff parking was designated for disabled individuals, which we deliberately avoided. When my mum inquired with the staff, she received minimal information. After speaking with upstairs personnel, a short man who seemed to strut around like he owned the place approached us with a facade of helpfulness. Once outside, he began berating us like misbehaving children about parking in a staff spot, which we were unaware of and which my mum had already profusely apologized for. My mum quickly became very emotional, especially given her recent loss of her brother and her past experiences with an abusive relationship. I was also feeling vulnerable, having just attended a mental health appointment. After enduring at least 5 minutes of lectures from what appeared to be a janitor, the staff member whose parking spot we had used and who had blocked our exit emerged. My mum attempted to apologize, but was met with equal aggression before the staff member drove away and the short man scurried back inside. I then had to comfort my mum, who is unaccustomed to such confrontational situations. The doctor was lovely, and that remains the sole reason I will continue to use this medical practice.
ClassicRF C.