Charlotte Keel Medical Practice

Scheduling appointments online is a breeze. The nursing staff is friendly and professional, always taking the time to provide clear explanations and making me feel heard during my visits.

My interactions with this practice have consistently been positive. The entire team demonstrates professionalism and compassion. Their online appointment system for non-urgent matters works..

Terrible service through and through. I repeatedly submit appointment requests online, and while the system confirms a slot, no one ever contacts me. This has occurred three separate times, leaving..

Utterly appalling customer service and administrative handling from their front desk staff. It's truly disappointing because the physicians themselves have been relatively competent. The whole..

I'm genuinely questioning whether any actual physicians are employed at this practice. Getting an appointment seems completely unattainable. Despite my frustration, I'm essentially stuck here due to..

Absolutely dreadful customer service. Attempted to obtain an essential asthma inhaler and was offered an appointment a week later. Upon redialing, endured a 40-minute wait only to be advised to..

Recently, the service quality has drastically declined. The phone line is unreliable, and I attempted to order a repeat medication online over a week ago, but I still haven't received it. When I..

This medical facility is absolutely terrible and should be steered clear of. Their communication is abysmal, arguably the most inadequate I've encountered, consistently disregarding patient requests..

Absolutely terrible customer experience

Some decent doctors, but like many practices, a few seem solely motivated by money. Extremely long waits at reception, often with just one staff member. The receptionists can be pleasant, but a..

Exceptional care delivery - even with the evident challenges facing general practitioners, this team truly stands out and provides top-notch service.

The medical staff here are absolutely terrible. They leave patients waiting endlessly and even abandon their responsibilities by going home without proper communication. Instead of calling, they..

I am utterly devastated by the abysmal treatment I encountered at my general practitioner's office this morning. My recent interaction was nothing less than horrifying. With visibly infected facial..

Urgent dental visit arranged via 111, but encountered a cash-only payment hiccup upon arrival. The staff hadn't communicated the cash requirement during booking, contrary to what 111 suggested. I..

My encounter with Charlotte Keel Medical Practice was an absolute nightmare. Attempting to book an appointment was an exercise in futility - I made over 50 call attempts, but with only a single..

Impossible to reach anyone by phone. The waiting line is endless. It's incredibly frustrating just attempting to connect with a representative. Absolutely dreadful customer service experience.

I encountered an utterly disheartening experience with the Charlotte Keel Medical Practice. Their complete disregard for patient care was appalling. When I sought help for a medical issue, I was..

I rely on their Dental services, and they truly exceed all expectations Every single staff member, from the front desk to the top management, is absolutely phenomenal Completely satisfied, without..

Every time I call, I'm stuck waiting for at least half an hour on hold. When I finally got through, I encountered Hayley, a staff member who was incredibly discourteous and unhelpful. Her dismissive..

One of the worst GP surgeries in the entire United Kingdom, with extremely subpar customer service both at the reception desk and over the phone.