Maidstone Road Surgery

I'm constantly struggling to secure an appointment, which is especially challenging given my daughter's brain cancer and my inability to drive. I'm repeatedly directed to the hub, adding to my..

I can typically secure an appointment, particularly for my two young children. Today was another instance where I was truly grateful when the physician reached out to me, despite initially being..

I reached out to schedule an appointment, and the receptionist assured me she'd send a booking link, but I'm still sitting here with no link in sight.

The medical team's professionalism is truly remarkable. The doctors demonstrate exceptional compassion towards the residents in my care facility. Paramedic Dave consistently makes visits, engaging..

Drawing from my most recent interactions - which previously were rather unremarkable - there's been a notable improvement in recent months. The nursing staff who administered injections and..

I phoned early in the morning at 8:30, positioned as the fifth caller in line, and they're taking an excessively long time—over 49 minutes—to handle just five calls, leaving me still waiting to..

During my initial visit, I encountered a welcoming receptionist who provided me with a GP registration form. Two weeks later, I returned to the surgery with my completed paperwork, only to be met by..

I am Lily-Mae Browne, and I've experienced numerous problematic interactions with Dr. Matthews, which I believe stem from medical bias against mental health patients. Despite my childhood asthma..

Steer clear of this medical practice at all costs. There's an absolutely terrible woman employed there who is pure malevolence incarnate, and she happens to be in a leadership position. I sincerely..

Avoid dealing with them via telephone. They'll mislead you during the call, suggesting you come in for a walk-in visit, but when you arrive, they'll claim they don't offer such appointments.

Absolutely terrible healthcare experience. The personnel are cold and dismissive, with a particularly condescending practice manager. Scheduling an appointment is incredibly difficult. They're..

I've had a single interaction with the recently arrived female physician, and she appeared pleasant. I'll need to observe the extent of her engagement with my care. Nurse Deena is simply..

Extremely disappointing and sluggish customer support.

On hold for 23 minutes at Queue position No 3 !! Press 1 and we’ll call you back keeping your position in the queue – Not blooming likely – what, like it did last time – I don’t think so, I’m still..

I am thoroughly amazed by the personnel at this medical clinic. Unlike my previous encounters with the National Health Service, I've discovered a group of healthcare professionals who are genuinely..

Terrible encounter. Walked in through the unsecured entrance without buzzing, and was treated like a criminal. Another receptionist with absolutely no courtesy demanded I use hand sanitizer, which..

The doctor exhibits an appalling bedside manner, belittling me for an error that was clearly their own. Their communication is abysmal, with response times stretching far beyond any reasonable..

PLEASE NOTE THIS EMAIL IS NOT MONITORED. IF YOU RESPOND TO THIS EMAIL YOU WILL NOT GET A RESPONSE. Dear Mr W W Howe  Re Maidstone Road Surgery,262 Maidstone Road,Chatham,Kent I posted a..

I am writing a review on behalf of my mum and dad who are patients of this doctors surgery. My mum and dad are both in their eighties and both have lung problems and underlying health problems. They..

The front desk personnel exhibited a notably discourteous demeanor, marked by impatience and a distinct lack of compassionate understanding. Their approach fell significantly short of the..