Orsett Surgery

This practice has deteriorated significantly. I have been attending for a considerable time but am now considering transferring elsewhere. Although I'm uncertain whether other surgeries offer..

The role of administrative staff in making clinical decisions rather than qualified medical professionals is something I find frustrating and inappropriate.

I would rate this practice extremely poorly. I have serious concerns about the quality of service provided at this surgery. I found the staff to be unhelpful and unprofessional during my visits...

This practice has been extremely disappointing. The clinical staff approach appointments as though they are doing patients a favour. The reception team came across as unwelcoming and lacked..

I would not recommend this practice based on my experience.

I attended an appointment and experienced inconsistent behaviour from staff members. While one staff member was pleasant initially, I later overheard conversations in other areas of the practice..

The healthcare team demonstrated considerable expertise and attentiveness, delivering excellent quality care. I was pleased with how efficiently and professionally the appointment was handled. This..

Why is the reception staff at this practice known to be so unwelcoming? I found the interaction quite unpleasant. The staff member was dismissive towards me this morning, as though I was somehow..

I experienced significant difficulty accessing appointment availability this morning, spending considerable time attempting to reach the practice via telephone without success. The communication..

Honestly, I feel this surgery has deteriorated significantly. I don't visit the doctors frequently and it had been quite some time since my last appointment. My wife arranged an appointment for me..

I have been struggling for a number of years at my GP practice. I experienced job loss due to mobility issues. I contacted the surgery and discussed my situation, explaining that I was unable to..

Extremely disappointing experience. My partner attended this practice and called at 8, which is the advertised opening time on your website. An answering machine indicated the surgery does not open..

I have consistently found the reception team, clinical staff, and nursing team to be friendly, compassionate and polite. They are always willing to help, whether it involves investigating a matter..

Called the surgery this morning at 11:45 about my child's reaction following vaccinations. I was instructed to submit a photo and provided with an email address. By 2pm I received an email response..

After making multiple calls and eventually reaching the appointment line, I finally managed to get through following several attempts and lengthy hold times. I was calling to inquire about an..

The receptionist's manner was extremely unwelcoming and fell well short of what you would expect from someone in that role. The level of customer service provided was disappointing and detracted..

To be frank, there is minimal care and consideration shown to patients. I have been registered with this practice since childhood, and when significant mental health difficulties recently emerged,..

I would rate this experience as poor. Reaching someone by telephone proved extremely difficult. When contact was eventually made, staff indicated that appointments were unavailable for an extended..

Had a very poor experience with the booking process. When attempting to arrange a same-day appointment in person at the reception desk, I was informed that face-to-face bookings were not available..

Two years ago I discovered a swelling in my lymph nodes and reported it to my GP. Due to pandemic-related delays, I decided to pursue private testing, which cost over £3000. The private clinician..