Newcastle Medical Centre
Janine N. 4 years ago • From Google
Bad
Awful reception staff ruined my healthcare
The reception personnel consistently demonstrate a discourteous, antagonistic, and uncooperative demeanor, with this negative attitude seemingly originating from the Practice/Admin Manager. I am preparing to file an official complaint with the CQC and NHS regarding my interactions. While the Nurses and Dr Makepeace have been the sole exemplars of helpfulness and professionalism, the remaining staff, including management, display a complete absence of empathy, competence, and workplace conduct. Securing an appointment is perpetually impossible, and they have repeatedly failed to address this fundamental issue. The practice's operations are so inadequate that it arguably warrants complete closure.
Terrible experience with the Patient Care Coordinator! Their compassion is completely absent, and they always seem hurried and dismissive. Their communication style suggests they're eager to end the..
Newcastle Medical Centre
Reshma T.
During my attempt to book a consultation, the front desk staff explained that they do not accept scheduling requests close to their daily closing hour. While I recognize the importance of..
Newcastle Medical Centre
Katherine M.
I recognize that reviews tend to skew negative, so I'm choosing to share a positive experience and express gratitude to the NMC staff. The nurse who cared for me today was compassionate and provided..
Newcastle Medical Centre
Roxanne M.
Throughout my decade-long association with this medical practice, I've consistently found it to be exceptional. The general practitioners here stand out as the most compassionate and supportive I've..
Newcastle Medical Centre
abigail t.
I approached this practice with cautious expectations, but I've been genuinely impressed by the quality of service. My experience with scheduling has been seamless - each time I've phoned to book an..
Newcastle Medical Centre
Pizza Y.
by the time their scheduling allows me to be seen, i'll likely be six feet under
Newcastle Medical Centre
Terry D.
I'm simply going to outline my deeply distressing encounters and offer a stern warning to anyone struggling with anxiety - NEVER engage with this medical practice: - Disconnected twice - The same..
Newcastle Medical Centre
Jude O.
Extremely unhelpful. I submitted a concise medical documentation form just seven days ago that requires immediate attention. Despite multiple phone calls, I've been repeatedly told my healthcare..
Newcastle Medical Centre
Manisha R.
For the past two years, I've been a patient at Newcastle Medical Centres, and without a doubt, this is the finest GP practice in the region. My experiences have been consistently outstanding. The..
Newcastle Medical Centre
Kaaren Q.
I've had nothing but smooth experiences with this medical facility. The entire team, from the front desk personnel to the physicians and nursing staff, are incredibly kind and consistently..
Newcastle Medical Centre
Julian M.
I'm truly impressed - among the dozen GPS practices I've encountered across the United Kingdom, this one stands out as exceptional. 👌 The workplace environment here is outstanding, with a..
Newcastle Medical Centre
Jennifer B.
My child is currently in her freshman year of university and has been struggling with her health. After registering with the medical practice back in October, she reached out this morning and was..
Newcastle Medical Centre
Claudia Z.
Abysmal customer support and an incredibly rude front desk staff member who made the entire experience unbearable.
Newcastle Medical Centre
Xinxin L.
Extremely prompt service, courteous employees, pleasant overall interaction
Newcastle Medical Centre
Caleb C.
Absolutely exceptional medical professionals who consistently go above and beyond in their care and support
Newcastle Medical Centre
Emma J.
From the moment we began our journey here, we've been thoroughly impressed. The medical professionals demonstrate exceptional compassion and diligence, while the administrative staff remains..
Newcastle Medical Centre
C C.
absolutely fantastic service, sent an online consultation at 10:30 in the morning, received a call from the doctor by noon, and had my appointment at 3 pm. truly exceptional care, incredibly smooth..
Newcastle Medical Centre
Sinan C.
STEER CLEAR OF THIS PRACTICE!! Frankly, I'm baffled by the credentials of these physicians, as they represent the most incompetent medical professionals I've ever encountered. Not once have their..
Newcastle Medical Centre
David J.
Excellent care provided. Medical professionals, including physicians, nursing staff, and support personnel, were top-notch. The front desk team was also courteous and accommodating.
Newcastle Medical Centre
Nadia G.
Truly disheartening experience. One receptionist in particular displays an incredibly unprofessional demeanor. She sighs dramatically when requested to check alternative appointment dates and..
Newcastle Medical Centre
Oliver T.