JN

Janine N. 3 years ago • From Google

Rating

Bad

Awful reception staff ruined my healthcare

The reception personnel consistently demonstrate a discourteous, antagonistic, and uncooperative demeanor, with this negative attitude seemingly originating from the Practice/Admin Manager. I am preparing to file an official complaint with the CQC and NHS regarding my interactions. While the Nurses and Dr Makepeace have been the sole exemplars of helpfulness and professionalism, the remaining staff, including management, display a complete absence of empathy, competence, and workplace conduct. Securing an appointment is perpetually impossible, and they have repeatedly failed to address this fundamental issue. The practice's operations are so inadequate that it arguably warrants complete closure.

Other reviews for Newcastle Medical Centre