Tilehurst Village Surgery

Consistently reliable service with welcoming employees. There can be a bit of a line, though nothing out of the ordinary or unreasonable.

Scheduling here is a nightmare - urgent care feels like a game of chance, and typically there are zero future time slots available until they randomly release more weeks down the line. The front..

Scheduling an appointment here is practically impossible. The recommended booking time is 8:00 AM, but getting through on the phone is a futile effort. When the lines finally clear around 10:00,..

I extend my heartfelt appreciation to all medical professionals, healthcare staff, and volunteers for the outstanding organization of the vaccination event. The efficiency during both of my visits..

The surgical practice is an absolute disaster. Utterly unprofessional and woefully under-skilled. Even a single star rating feels overly generous for this incompetent team. The reception staff..

I've been a patient at this medical practice for nearly two decades, and the quality of service has dramatically declined. The receptionist now attempts to play doctor during phone calls, actively..

The entire booking procedure is utterly absurd. I scheduled a standard blood test, only to have it abruptly cancelled just an hour beforehand, with a text promise to reschedule - which never..

One would expect a medical consultation to offer a compassionate, supportive, and empathetic space for discussing health concerns. However, with a single exception, every physician I've encountered..

After scheduling a consultation, I arrived punctually only to endure an extended wait beyond the appointed time because they claimed to be overwhelmed, ultimately receiving the most basic medical..

Appalling, A dysfunctional medical practice staffed by discourteous, idle, and inept front desk staff who seemingly aim to obstruct or minimize patient needs, I've experienced ongoing difficulties..

The employees at this place are fantastic, and I want to give a special shoutout to March - she's truly exceptional 😁(sorry if I misspelled her name)

I've been attempting to secure a medical appointment for half a year while struggling with severe urinary and bowel issues. After visiting A&E, where they deemed my condition non-critical following..

Good luck attempting to schedule an appointment or receive a return call. Their communication systems are evidently dysfunctional.

Extremely let down. They show complete disregard for the scheduled meeting time.

The front desk staff displayed a complete lack of courtesy, cutting us off mid-sentence and abruptly terminating the call without any regard for our concerns. Such behavior is entirely unacceptable..

I visited the medical clinic on Thursday for a blood test. The front desk staff are exceptional at what they do, incredibly supportive and kind. They handle a challenging role with grace. Since I..

Terrible service with impossible phone access. Pressing medical needs are brushed aside, and both my spouse and I have suffered incorrect diagnoses in recent weeks. While I deeply respect the NHS..

I genuinely have no complaints about the reception team at this medical practice, and most staff members I've encountered have been incredibly supportive (though I've only consulted a Doctor once)...

Called the office repeatedly to arrange a physician consultation, providing a mobile contact number with explicit callback instructions. Despite this, the doctor inexplicably chose to dial an..

The entire surgical experience was appalling, particularly the phone support staff. If you're unhappy in your role or workplace, refrain from mistreating patients as a result of your frustration.