MA

Maryam A. one year ago • From Google

Rating

Great

Baby-friendly clinic with quick same-day slots

Booking a consultation is swift, particularly when addressing urgent matters for my infant - they accommodate same-day scheduling. The front desk staff are generally pleasant and welcoming. Their electronic patient communication system works adequately, though I find it frustrating that they don't specify an exact callback window, which means potentially missing important contact. After just two missed callback attempts, patients must restart the entire scheduling process. While the digital check-in screens are convenient, I'm uncomfortable with their policy prohibiting prams inside the facility, as the sign suggests leaving expensive baby equipment unattended outside seems risky.

The High Street Practice

8 days ago

Thank you for taking the time to share your feedback. We are pleased to hear that you have found it easy to access urgent appointments for your infant and that you have had positive experiences with our reception team. We also appreciate your constructive comments regarding our callback system and understand how frustrating it can be not knowing when to expect contact. Your feedback will be considered as we continue to review and improve our communication processes. We note your concerns regarding the pram policy and understand your worries about leaving personal belongings unattended. Patient safety and accessibility are important to us, and your comments will be shared with the management team for review. Thank you again for your feedback and support.

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