Maidstone Road Surgery

As an international student in the United Kingdom, I initially felt anxious about navigating the National Health Service and securing medical appointments. However, this healthcare practice has..

Absolutely terrible parking situation! Brought my elderly mother for a medical scan, and the parking was a nightmare. Forced to sit in my vehicle during scorching 32-degree heat while she was..

The medical facility is critically lacking in resources! Unfriendly and unhelpful front desk personnel Appointment wait times are excessively long Same-day consultations are completely..

I am thoroughly dissatisfied with the medical practice's level of service. Approximately a year ago, I underwent an invasive stomach examination, and despite numerous phone calls and even in-person..

Steer clear of this medical practice at all costs. There's an absolutely terrible woman employed there who is pure malevolence incarnate, and she happens to be in a leadership position. I sincerely..

Terrible encounter. Walked in through the unsecured entrance without buzzing, and was treated like a criminal. Another receptionist with absolutely no courtesy demanded I use hand sanitizer, which..

The front desk staff's inability to schedule appointments is frustrating. What about older patients who struggle with digital platforms? We were dismayed by being directed to navigate an online..

On hold for 23 minutes at Queue position No 3 !! Press 1 and we’ll call you back keeping your position in the queue – Not blooming likely – what, like it did last time – I don’t think so, I’m still..

I phoned early in the morning at 8:30, positioned as the fifth caller in line, and they're taking an excessively long time—over 49 minutes—to handle just five calls, leaving me still waiting to..

I'm truly delighted with this medical practice. It significantly surpasses my previous provider. After relocating in early May, I found the registration process incredibly straightforward. Within..

During my initial visit, I encountered a welcoming receptionist who provided me with a GP registration form. Two weeks later, I returned to the surgery with my completed paperwork, only to be met by..

Attempted to schedule a blood test necessary for my radiotherapy follow-up. Initially booked for May 23rd, I inquired about combining it with another procedure - denied. When I mentioned having a..

The front desk personnel exhibited a notably discourteous demeanor, marked by impatience and a distinct lack of compassionate understanding. Their approach fell significantly short of the..

I can typically secure an appointment, particularly for my two young children. Today was another instance where I was truly grateful when the physician reached out to me, despite initially being..

Shanaz, the recently hired front desk staff, demonstrated exceptional phone manner - she was incredibly helpful, compassionate, and pleasant, going above and beyond to ensure my requirements were..

I'm constantly struggling to secure an appointment, which is especially challenging given my daughter's brain cancer and my inability to drive. I'm repeatedly directed to the hub, adding to my..

I reached out to schedule an appointment, and the receptionist assured me she'd send a booking link, but I'm still sitting here with no link in sight.

I am Lily-Mae Browne, and I've experienced numerous problematic interactions with Dr. Matthews, which I believe stem from medical bias against mental health patients. Despite my childhood asthma..

Drawing from my most recent interactions - which previously were rather unremarkable - there's been a notable improvement in recent months. The nursing staff who administered injections and..

Extremely disappointing and sluggish customer support.