Grove Village Medical Centre

This practice has provided me with an extremely disappointing experience. The front desk staff were unhelpful and difficult to work with. Additionally, the clinical team took an unusually long time..

I have been attending this clinic for over four years now, and I have experienced what I consider to be consistently disrespectful and dismissive behaviour from a member of the reception team. This..

The reception staff have been problematic and appear to show preferential treatment to certain patients, with what seems like differential handling based on background. This is my second concerning..

Today I fell in love again with this practice, even though the administrative processes before being able to meet or speak with clinical staff can be challenging, but once our needs are addressed it..

I am dissatisfied with the timeliness of prescription provision at this practice. I have been waiting for over a week for my medication to be dispensed and am now running low on my supplies. This..

I would not recommend this medical centre based on my interactions with the front desk team. The booking process and punctuality are regularly problematic, and issues tend not to be resolved..

The clinician demonstrated professionalism during the appointment, however I would not recommend this practice to others. The overall experience felt rushed, with the impression that the priority..

The clinical staff always seem rushed and unable to properly address my health concerns, which is frustrating. Additionally, the reception team sometimes questions the reason for appointments in a..

I've noticed some reviews here mentioning concerns about reception or clinical staff behaviour in relation to ethnicity, and I find this frustrating. Can people please refrain from attributing every..

Absolutely dreadful experience. Certain members of the reception team are incredibly difficult to interact with. When you ring feeling distressed, worried, unwell and anxious, you receive absolutely..

This practice is excellent! I have had nothing but positive experiences. The reception team members are welcoming and supportive. The clinical staff make genuine efforts to listen to my concerns and..

I attended an appointment after experiencing transport difficulties, which resulted in my arrival being slightly delayed. Upon informing reception of the circumstances, I was asked to wait. The..

Received a missed call and voicemail from the practice asking me to contact them regarding a screening appointment, despite not having been a patient there for approximately 7 years. When I called..

The receptionist's manner was quite unpleasant and dismissive. They seemed unwilling to listen to patient concerns and came across as condescending rather than helpful.

I have found the reception staff to be somewhat dismissive and unhelpful during my interactions with them. There appears to be a lack of patience and courtesy in their approach, with conversations..

The practice provided a disappointing experience, falling short of expectations. The consultation felt rushed, with the focus appearing to be on completing the appointment quickly rather than..

I struggled to secure an appointment at this practice. When I required access to my medical records for a referral through private insurance, I was informed it would take 28 days just to process the..

I've been a patient at this surgery for just over two years. The reception experience can be challenging at times, as I've found the staff member who regularly works on reception to come across as..

Incredibly disappointing experience with this practice. Received a phone consultation with a clinician whose manner came across as dismissive and unhelpful. When I explained I was unable to visit..

My child was unwell and I was advised to attend the hospital rather than being offered a routine appointment, which resulted in a lengthy wait. I found the experience frustrating, as the service..