Moss Grove Surgery

The staff here are incredibly attentive and quick to respond, and I consistently get same-day appointments. The medical care my family and I have experienced has been consistently exceptional over..

Throughout my entire life, spanning nearly 65 years, I've been a patient at Moss Grove Surgery across its various locations since birth. While my early childhood memories are hazy, I've consistently..

After three futile attempts to schedule an appointment through phone and online channels, I'm left with no options. Now I'll be forced to endure an 8-hour wait in the emergency department, assuming..

Called at 8 in the morning and immediately encountered a busy signal. Continued attempting to reach them until 8:30, yet still unable to schedule an appointment.

Excellent wound care service and support from the practice nurse.

Unable to reach their customer service, all digital communication channels have been shut down since early morning and throughout the day! Phone wait times exceed 20 minutes, and with same-day..

My initial visit as a new patient was absolutely exceptional. The receptionist, Anna, was incredibly welcoming, well-informed, and proactively addressed potential inquiries I hadn't even considered,..

Absolutely terrible experience. Tested positive for COVID-19, and as a 71-year-old with asthma, I'm in a vulnerable position and feeling very distressed. When I sought medical assistance, I was..

Whenever my family requires medical attention, we've consistently been able to secure same-day appointments without any issues whatsoever.

This practice is probably the worst one in the area. I can't fault the clinical staff themselves, however the reception team are incredibly unhelpful. They seem unwilling to assist and it's much..

The medical staff here are fantastic, but the receptionist named Sue is absolutely terrible and should be fired immediately. As an asthma patient, I've called multiple times to get my repeat..

Scheduling a consultation here is utterly ridiculous. I endured a lengthy wait in line, and when I finally reached the front, the receptionist simply picked up the phone and abruptly terminated the..

In my recent visits, I've been consistently impressed with this medical practice. Nina Jane and Debs stand out as exceptional nurses who provide outstanding patient care. Their efficiency and..

Excellent service from the practice. I called at 3pm on a weekday afternoon requesting an appointment for my young child and was asked to complete an online form. Within 20 minutes, I received a..

I’ve been a patient with MG since the 1980s and have always thought the practice first class. However based on recent experiences I really must say that I think the practice is now dreadful and I..

Able to secure medical consultations quickly when urgent, typically within a day's timeframe

Every single time I've visited, the scheduling seems completely off. They lecture about the financial impact of missed appointments for the NHS, yet show zero consideration for patients' time...

Visiting the doctor is not something I frequently do, as I tend to ignore health concerns, but when I attempted to schedule an appointment, the process was utterly frustrating. I called a few weeks..

I assisted my spouse by bringing his medication prescription to the pharmacy since he had neglected to place the order himself. I informed the staff that he was nearly out of his medication and that..

The employees are excellent, and the overall experience is top-notch as well.