Oakenhurst Medical Practice

Called the practice to express concerns about my care and was offered an appointment the following day. The team worked through the issues with the clinician and established a clear action plan. The..

The standard of care provided during my visit was of a high quality.

This practice has provided a disappointing experience marked by unprofessional conduct from staff members who seemed inadequately trained. Over the past several months, I have repeatedly raised..

I struggled to reach the practice by phone after multiple attempts over several hours, as calls were repeatedly disconnected. If it were possible to leave a zero-star rating, I would do so. I..

We have consistently experienced excellent care from all of the healthcare professionals we have encountered at this practice. During our most recent appointment regarding our child's health, the..

I was somewhat apprehensive about attending following the reviews I had read, particularly as it had been several years since my last visit. However, I was seen promptly upon arrival. Despite..

I have been a patient at this practice for many years since childhood, but I have recently been informed that I can no longer attend due to relocating, despite moving to a location that is actually..

Excellent experience at our local medical practice and hospital! I arranged an appointment online for the following day and was promptly referred for imaging that same morning. The practice sent me..

I have consistently had positive experiences at this practice with both the clinical staff and reception team until recently. I was disappointed by my interaction with a member of the reception..

Called on a Tuesday afternoon. The receptionist's manner during the call was perceived as dismissive and unhelpful, with an abrupt end to the conversation. The interaction left a negative impression..

The practice appears to have lost its sense of commitment to patient care.

The reception and administrative team have been a significant disappointment, and the systems in place are equally problematic. Despite having considerable time to address these concerns, there..

I wish I could give a lower rating. I had some blood tests done ten days ago and am still awaiting the results. I've called the practice four times and been told they haven't been reviewed yet. I..

This is my local surgery which has recently merged with another health center. It is a modern building with an indoor wheelchair accessible pharmacy. It has most facilities under one roof and the..

No medical practice can be flawless given today's circumstances, but this one demonstrates considerable excellence. The core clinical team members are highly skilled, as are the nursing and allied..

I relocated approximately a year and a half ago and am now registered at my current practice. The team here is genuinely pleasant and I have no complaints about their service. However, my sleep..

The reception team could be more attentive to patients. On my visit, staff appeared distracted and did not seem to prioritise attending to those waiting, particularly elderly patients who appeared..

I called repeatedly over the course of a week but was consistently told that no appointments were available after waiting on hold. When I tried again today, I was instructed to call back at a..

The receptionist displayed an unhelpful manner and appeared unprepared to manage the situation appropriately when a patient received urgent contact requests from the surgery. Such communications can..

A deeply disappointing experience. You feel like just another patient to the clinical team and administrative staff, with no individual consideration. Upon arrival, multiple staff members were..