Stenhouse Medical Centre

The front desk team ranks among the least cooperative individuals I've encountered. They've perfected the art of being obstructive. Calling the clinic is pointless. Even if someone picks up, you'll..

Completely worthless. Nearly impossible to book an appointment. Incompetent staff at the front desk. Closes for extended periods during midday breaks. Fair warning: becoming a patient at this..

I have no complaints about this medical practice. They're incredibly attentive and efficient—I typically contact my doctor through the NHS app or "Patients know best" and receive prompt replies,..

Fortunately, I haven't needed to visit often. On the occasions I have gone for serious matters, they've been excellent. I had to go today because I've been feeling unwell for over a week. I called..

Awful appointment regulations and unfriendly personnel. It's impossible to maintain continuity with a single physician, which is especially problematic for complicated medical situations.

I was referred to a gastroenterologist back in November, but I've had no luck getting in touch. I attempted to message through the online portal, but it showed as unavailable. I tried the NHS app to..

I finally see why locals have lost trust in this facility. We're visiting relatives from Australia and encountered an insect in the accommodation upon arrival. Everyone subsequently fell ill. While..

I'm unable to complete the registration process. Despite my attempts over the past three weeks, I haven't been able to finalize my registration. It's impossible to reach any of the local doctors by..

The visit was disappointing. My partner went to this clinic, and after being examined, the doctor discharged him with instructions to take a photo of his skin issue and send it for the specialist to..

When my 2-year-old daughter came down with an illness, we reached out to Stenhouse Medical Centre around 5:30 pm. We were pleasantly amazed when Dr. Joanne Carey called us back right away and..

I've been a patient at this practice for roughly 18 years, along with my daughter. Throughout this time, I've experienced numerous mistakes, dismissive responses, and was even reported to social..

The team demonstrates genuine empathy and kindness, consistently willing to assist, and regularly exceeds expectations in their service.

I've been a patient at this practice for just a couple of months, but the quality of care is exceptional. I'm always able to secure appointments for both myself and my kids without difficulty. Dr..

Wonderful healthcare facility with outstanding medical professionals and nursing team. It's a well-regarded practice that operates on an appointment-based system. To schedule your visit, simply call..

I've never experienced a better medical practice. Getting an appointment is never a problem, whether in-person or via phone consultation. The doctors take time to hear you out without making you..

I recently switched to this medical practice and called at 8am yesterday morning. I was able to book an appointment for 8:50am straight away. The reception staff were incredibly supportive and..

After managing to connect with the receptionist, they deliberately withhold information about alternative choices. I called during the designated booking window, and while all slots were taken,..

I've been in touch with the medical practice on multiple occasions to assist my mother. The entire team has made a real effort to address my concerns and offer comfort when needed. I'm confident..

My 4-year-old daughter experienced inflamed, painful red tonsils and ear pain. We waited to consult with a physician only to be informed there was nothing wrong, despite her suffering for several..

The physicians here are competent, however the administrative team urgently requires instruction in customer service, understanding and compassion. They come across as dismissive and refuse to..