St Mary's Surgery

I attempted to schedule an appointment via phone, but even though I was first in line, the hold time dragged on for three minutes with absolutely no one answering my call!

This medical center stands out as the most expansive healthcare facility in the Ely area. Three aspects particularly impress me: the ample parking facilities, the on-site pharmacy, and the spacious..

The medical consultation primarily relies on text-based communication, which proves inadequate and frequently demands multiple interactions to address issues. For individuals dealing with persistent..

Throughout recent months, I've found myself reaching out to the medical practice quite frequently. On each interaction, I've been greeted with utmost professionalism and politeness. Despite the..

The pharmacist working in that department consistently displays a terrible attitude and lacks any semblance of customer service. During her last visit, she was so harsh that she reduced my mother to..

Completely wrong location - they claim to be on St Mary's Street in Ely, but that's not near the Princess of Wales Hospital on Lynn Road. Get your address right and fix this mess.

Typically finding a spot is easy. Personnel consistently provide excellent assistance.

Always been there for me during my health challenges, and they're currently providing invaluable assistance with a case I'm dealing with right now

The entire team, from the front desk personnel to the physicians, demonstrates exceptional kindness. Their prompt and efficient service truly impressed me. I'm confident this is the top general..

Like any bustling medical facility (and St. Mary's is certainly that), scheduling appointments can be challenging. The surgery does implement a triage system to prioritize urgent medical needs and..

Having originated from Suffolk, I quickly recognized the superior quality of this medical practice. Admittedly, it hasn't been entirely smooth since the pandemic... the phone system, same-day..

They consistently provide reliable service and effectively address any issues. There can be a slight delay occasionally, but it's the NHS, and one must be understanding given its financial..

Fantastic medical practice. Their messaging system via the GP is top-notch, allowing easy communication. I've been registered with them for just over twelve months and couldn't be happier with my..

When my child urgently required medication, the pharmacy team was absolutely fantastic and incredibly supportive. They took the initiative to call me twice throughout the day to provide updates. The..

Visited Ely in August and found this to be a top-notch medical facility. The staff demonstrates a proactive approach and handles tasks with remarkable efficiency.

The staff's demeanor makes you feel like an unwelcome burden, even when facing legitimate health concerns. Beyond the physicians, the entire team appears consumed by administrative tasks, seemingly..

I am incredibly grateful to the incredible staff at St Mary's Surgery for their exceptional care and dedication. They went the extra mile to help me when they easily could have dismissed my..

Incredibly smooth and well-coordinated flu vaccination event on Saturday, September 26th. The process was quick, streamlined, and followed a seamless one-way flow from initial welcome to final..

The front desk personnel demonstrate excellent customer service with their friendly and supportive demeanor. The healthcare professionals consistently display high levels of expertise and..

Compassionate and supportive employees. They were exceptionally patient and attentive with my child as well.