Brookmill Medical Centre

A deeply disappointing practice. I had an unsatisfactory experience with a junior clinician, and I was not informed of their training status beforehand, which I believe should have been disclosed..

The parking situation at this surgery has become quite challenging. I spent considerable time circling around this morning trying to locate a space and eventually had to park in a nearby side street..

The practice consistently runs behind schedule, requiring me to wait considerably longer than my booked appointment time, which disrupts my daily plans. Additionally, obtaining an appointment in the..

Disappointing experience at this medical centre since my recent registration. The telephone line is frequently engaged, and even when I manage to join the queue, calls tend to disconnect before..

I have concerns about the reliability of this practice since transferring my registration and beginning my care with them. The service has been disappointing so far. During my pregnancy, I have been..

I received a text asking me to contact the surgery, which I did. I was instructed to attend in person to collect a blood test form for hospital testing related to my ongoing health condition. I..

I have been a patient at this practice for approximately 18 years and would strongly encourage others to consider registering here.

The practice was excellent initially but has experienced a decline over time. I would not suggest it to others.

It is disappointing to see the decline in this practice, which previously maintained high standards. Over the past year, the experience has deteriorated significantly. Accessing appointments has..

I have been a patient at this practice for two decades and have consistently received excellent professional care from all the clinicians I have encountered throughout my time here. The surgery..

Some members of the reception team demonstrated discourteous behaviour and displayed unhelpful attitudes during interactions.

After asking the receptionist for assistance with my teenage daughter's health concern, she was assessed promptly and I received a call within the hour from a clinician who demonstrated exceptional..

No stars! Was the complaint addressed by the individual mentioned in the grievance? 🤦‍♀️ No solution provided beyond suggesting external escalation! 🤷‍♀️ No acknowledgement regarding medication..

I have been a patient at this practice for many years and have consistently had a positive experience. The reception team members are particularly noteworthy for their exceptional service and..

Attempted to call earlier today but encountered difficulty reaching the practice. There ought to be a more straightforward method of getting in touch. Apart from this, I am quite satisfied with the..

I felt frustrated by the apparent impatience shown when I mentioned having two concerns to address during the appointment. This was particularly disappointing given that my daughter had waited..

The practice demonstrated precision in their approach and I have not encountered any problems during my visits. The staff proved consistently helpful throughout my care. I received a hospital..

I haven't needed to visit the doctor very often until recently. During my last appointment, I experienced a significant wait of around thirty minutes before being seen, and I felt that my concerns..

Disappointing experience when contacting the practice by telephone with the reception staff

Always seen on time,staff very polite, surgery very clean. Can be a little difficult to get an appointment . Probably due to how busy they are.