YY

Yus Y. one year ago • From Google

Rating

Bad

Biased practice manager ruins patient care experience

Absolutely appalling experience with this medical practice! The practice manager displayed clear bias, removing me from the surgery after my separation, using a false pretext that I don't reside in the area. Despite presenting valid identification and my rental agreement, I was forcibly ejected. My complaints were dismissed, with the excuse that they needed space for patients from new housing developments, completely disregarding existing patients. It's outrageous! Dr. Rai and his wife are essentially the only reason this surgery continues to function; without them, I doubt patients would remain registered. The staff appear terrified to assist or take any action without management's approval, which is shocking for a public service. Even the employees seem afraid. I strongly advise avoiding this place if you want to prevent critical appointment delays and navigate through their constant staff and doctor turnover. The rapid rotation of medical professionals is a clear red flag indicating serious underlying issues with the practice's management and working environment.

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