Blackfriars Medical Practice
SE
Skills E. one year ago • From Google
Bad
The dissatisfaction with Blackfriars Medical Practice continues to mount. Patients are confronting persistent problems including discourteous reception staff, unresponsive communication, referral delays, and a striking absence of professional care. These aren't trivial complaints, but symptoms of fundamental organizational dysfunction. It's evident that the practice is fundamentally failing patient expectations. Our community will not remain silent. Unless these concerns are immediately and transparently addressed, we will be compelled to escalate through official NHS channels or broader public awareness platforms. We actively encourage others experiencing similar challenges to come forward and share their narratives. The practice's management must be held accountable and take decisive action. Continued inaction will only invite increased scrutiny and demand for meaningful change. Today's incident definitively confirms this is potentially the worst GP practice in the city. During a call regarding my daughter's referral, the receptionist's conduct was shockingly unprofessional. She aggressively shouted, refused to listen, falsely accused me of raising my voice, and then impudently threatened me before abruptly terminating the call. This isn't an isolated incident, but part of a consistent pattern of disrespectful and dismissive staff interactions. Today's experience was particularly egregious. The practice demonstrates a systemic problem with staff attitude and professionalism. Patients fundamentally deserve dignified, compassionate treatment—a concept seemingly alien to their team. An official complaint is imminent. This recurring hostility and professional neglect is completely unacceptable. Management must critically examine their recruitment and staff training processes. I cannot recommend this practice to anyone. Their profound lack of respect, accountability, and basic professional standards represents a fundamental failure in healthcare service delivery. As a patient and parent, I expect—and demand—significantly better treatment. This is unquestionably the most problematic GP practice I've encountered. During an urgent health situation with high fever and significant pain, their response was unconscionable. Despite following their prescribed communication procedure and repeatedly signaling urgency, they remained completely unresponsive. I urge fellow patients experiencing similar mireatment to unite, document their experiences, and collectively demand accountability. Sharing genuine, detailed accounts might ultimately drive meaningful systemic change in patient care.
Katie T.