MS

Mohamed S. 5 years ago • From Google

Rating

Bad

Blocked call and terrible phone attitude

This GP service in the North East is potentially the absolute worst. The administrative staff demonstrate a complete lack of call-handling skills, consistently interrupting patients while they attempt to explain their reasons for calling. They display an unwarranted rudeness, exhibit zero patience, and carry themselves with an arrogant, superior attitude during phone interactions (which should definitely be recorded moving forward). The medical practice's treatment of my situation was utterly disgraceful, particularly when they dropped my call and subsequently blocked my number while I was detailing a persistent medical concern to an admin staff member. After removing my caller ID, it was incredibly suspicious that my call suddenly went through. To summarize, I absolutely cannot recommend this practice - they are thoroughly unprofessional, consistently discourteous, and desperately require comprehensive retraining.

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