TR

The R. one year ago • From Google

Rating

Poor

Blood tests remain excellent but recent consultations disappointing

This practice was previously excellent and continues to have an outstanding phlebotomy team. However, the experience has deteriorated recently. Some clinical staff members have demonstrated behaviour that felt dismissive and unsupportive of individual needs, appeared to apply personal assumptions to consultations, did not explore alternative explanations when requested, and seemed to deviate from established procedures in certain areas. It is disappointing that patients encounter these issues, as it prevents them from receiving the standard of care the practice is capable of providing. The phlebotomy team remains exceptional.

Begg Practice St. John's Hill Surgery

one year ago

Hello, Thank you for your feedback. We’re truly sorry to hear about your recent experience and the concerns you raised regarding the behavior of some of our medical professionals. It’s essential to us that all patients feel respected and receive the best possible care. In response to feedback like yours, we have taken steps to improve our services. We are pleased to announce that we have recruited two new healthcare assistants dedicated to taking blood samples for our patients. This addition has allowed us to better meet the demand for our own clinic and enhance the overall patient experience. We greatly appreciate your input, as it helps us to identify areas for improvement. If you have any further concerns or suggestions, please do not hesitate to reach out. We value your feedback and are committed to providing you with the care you deserve. Best regards, Begg Practice Team

Other reviews for Begg Practice St. John's Hill Surgery