Rainham Health Centre
AC
Alexandra C. 2 years ago • From Google
Bad
This has been the worst general practice experience I have had. From my initial visit, I encountered difficulties. On multiple occasions, I booked face-to-face appointments only to be contacted and told that slots were unavailable, with a telephone consultation offered instead. This would not have been necessary if I had wanted a remote appointment in the first place. Additionally, I have consistently experienced significant delays during visits, with appointments regularly running over thirty minutes late. The explanation provided regarding other patients running behind schedule did not seem credible to me, particularly given that late arrivals to appointments result in cancellation. Furthermore, I attended the practice on two separate occasions within a three to four week period reporting that I was unwell, and was advised that my symptoms were nothing serious and likely just a common cold. However, I was admitted to hospital the following day, where I was diagnosed with an infection requiring antibiotic treatment. I feel the practice lacks professionalism overall. I have decided to transfer to a different provider and would recommend others to seek alternative care elsewhere. This is not something I typically do, but I felt compelled to share this experience.
colindavid s.