Island Health
Ahmad S. 3 years ago • From Google
Bad
Booking a GP Appointment? Good Luck
I joined this medical practice around four years ago upon moving to London, primarily due to its proximity to my residence and my landlady's recommendation. According to my understanding, after registration, I should have been invited for a comprehensive health assessment and blood tests to establish a complete medical record, but this never occurred. I simply completed some paperwork and was done. While initially this wasn't problematic, seeking a GP appointment has now become virtually impossible. The practice appears to be exploiting the pandemic as a pretext to avoid patient care. Attempting to book an appointment in person results in reception staff turning you away, claiming they're fully booked and directing you to online or phone booking. However, their website is a non-functional relic seemingly frozen since the pandemic's start, riddled with dead or circular links. The Patient Access app confirms no online booking availability. Phone booking means enduring endless queue times, perpetually positioned as the tenth caller, with minimal chance of connection. I've experienced instances where my queue position inexplicably fluctuated. Reception staff falsely claimed online booking was restricted to 7-10 am, which I've repeatedly found untrue. Even if you miraculously secure a consultation, it'll likely be a phone call with minimal chance of an in-person meeting. Only twice have I successfully reached someone, both during emergencies. One required contacting 111 to prompt GP intervention for a shingles prescription. Another involved a stomach virus where the GP merely suggested dietary adjustments, potentially prolonging my suffering. The practice appears deserted, with just two or three reception staff present, contradicting claims of being overwhelmingly busy and unable to schedule appointments. My current health issues are impacting my work, forcing time off. My employers find it unbelievable that I cannot consult a GP. While understanding NHS funding challenges, using pandemic restrictions as an ongoing excuse for avoiding face-to-face consultations post-normalization is absurd. Healthcare is a fundamental human right; if accessing medical care becomes impossible, the purpose of public healthcare becomes questionable. I've never previously written a negative review, but this situation is so egregious that I feel compelled to highlight these concerns.
In today's modern world, why is it necessary to make contact at such an early hour to secure a medical appointment? This process can be incredibly challenging for individuals with diverse work..
Island Health
Mehrab C.
I received my vaccination today and was fortunate to have Billy as my healthcare provider. He was absolutely fantastic!
Island Health
M H.
I've experienced three separate instances where my nursing appointments were abruptly terminated without any prior communication, and this morning they sent a text message informing me that today's..
Island Health
dua i.
Absolutely terrible customer support that consistently fails to schedule appointments. The personnel are dismissive and discourteous.
Island Health
Md R.
The management here is extremely subpar. Attempting to communicate with this practice is a futile endeavor. You're condemned to languish on hold for over an hour without ever reaching a live person...
Island Health
Nahe A.
Endured a wait exceeding three-quarters of an hour until the call disconnected on its own. Completely unacceptable, particularly during the winter season when respiratory illnesses can pose serious..
Island Health
Charlotte R.
Scheduling a consultation here has been a nightmare. I've been attempting to secure an appointment for weeks, and their consistent response is simply to "check back tomorrow." Their customer service..
Island Health
Hajnalka G.
Promptly addressed the digital inquiry, everything looks promising at the moment.
Island Health
Joe H.
Avoid this practice at all costs - they consistently deflect blame onto others, particularly the pharmacy, even when presented with clear proof of the GP's dishonesty. When confronted with facts,..
Island Health
Jad8999 J.
Utterly abysmal. The complete absence of compassion, professionalism, and basic human decency among these employees guarantees their ultimate spiritual and professional ruin. Divine judgment awaits..
Island Health
kaltun A.
This situation has become utterly absurd. I've been attempting to schedule an appointment for my mother for weeks now. I religiously wake up at 7:30am every morning and wait for the econsult to open..
Island Health
Ahmad S.
I joined this medical practice around four years ago upon moving to London, primarily due to its proximity to my residence and my landlady's recommendation. According to my understanding, after..
Island Health
Chris (.
The staff, particularly Souljah, were supportive and assisted me effectively during a critical moment. Nevertheless, I feel compelled to modify my initial assessment. It's disheartening to witness..
Island Health
Vittoria A.
I'd like to extend my heartfelt appreciation to the dedicated professionals at Island Health GP. My deepest gratitude goes to the physician who has been providing me with such empathetic medical..
Island Health
Eva A.
Solid experience overall. Based on my interactions, the personnel have been welcoming and efficient. I managed to secure an urgent consultation quickly, within 24 hours. The only drawback is that..
Island Health
Zara G.
Scheduling a consultation can be challenging, which is typical in today's healthcare landscape. Despite this initial hurdle, the medical staff demonstrates exceptional compassion and thoroughness..
Island Health
Jamie A.
Initially, my previous critique was harshly critical, but I must acknowledge that progress is happening rapidly. Once you become familiar with the updated procedures, everything runs smoothly...
Island Health
Jayaki H.
An absolutely terrible general practitioner. It's impossible to accomplish anything with them. They appear completely indifferent to the urgency of medical matters, despite the fact that health..
Island Health
Stacy C.
Absolutely the most appalling GP service, a complete embarrassment to the National Health Service. I attempted to contact them at 9 AM and endured a two-hour wait only to be abruptly disconnected...
Island Health
Palak S.
Their front desk is intermittently shut down for staff training between 1 and 3pm. It would be considerate if they could dispatch an automatic notification to patients registered with this medical..
Island Health
T T.