St Andrews Surgery

Struggling to secure appointments at this practice, and administrative tasks like fit notes seem to require multiple attempts before being completed correctly. It feels like patients end up having..

I found the experience at this practice to be extremely disappointing and would rate it very poorly. The manner in which patients are treated by staff is concerning. When I attempted to request a..

Frustrated with the difficulty of accessing appointments at this practice. Calling at opening time only to find no slots available that day is a recurring issue. Booking appointments in advance..

I found the previous website layout much more straightforward and user-friendly. The recent changes have made it considerably more difficult for me to manage my prescriptions online. I'm..

I contacted the surgery to inquire whether a prescription would be available for pickup on a weekday morning, as I planned to collect it during my commute. The receptionist was exceptionally..

I felt that the doctors were not truthful with me and the practice seemed disorganised. When I attended to request stronger pain relief, I was asked to explain my reasons. I questioned whether my..

I have attended this practice on two occasions. Both visits were with the same clinician who was courteous, respectful, and conducted themselves in a professional manner. I am satisfied with my..

I would give a lower rating if possible. Securing appointments is extremely difficult. Even urgent requests cannot be accommodated. Calling at opening time results in brief hold times before..

Extremely disappointing experience. The clinicians I was able to consult with appeared disengaged, and there have been multiple occasions when my prescription was not available when expected. I have..

The service provided fell significantly short of expectations. Access to appointments proved extremely challenging, as advance booking was not available and same-day telephone requests were the only..

Excellent service overall. Called early in the morning and managed to secure an appointment within an hour. Was seen by the clinician several minutes ahead of the scheduled time, which was..

Attended to arrange a blood test and was informed by the manager that I wouldn't need to see a doctor for where I was being directed. I found this to be quite disappointing.

I would advise others to be cautious about this practice. The reception staff interactions have been disappointing, as I found them dismissive when enquiring about appointments. There appears to be..

I have had a very frustrating experience with this practice. I have been struggling to get my respiratory medication organised for an extended period, and the delays have been disappointing. I would..

I was informed that a blood test was necessary, but when I later referenced this, I felt my account was questioned in a way that made me uncomfortable. There appeared to be inaccuracies in my..

I was a patient at this clinic. The clinical staff were excellent, however the reception team were quite difficult to deal with and seemed poorly equipped to handle their responsibilities. I would..

Zero stars for this establishment. I cannot recommend it. I have been waiting for a prescription for an extended period. The demeanor of the front desk staff was unpleasant. Despite their..

The service I received was deeply disappointing and upsetting, and this was evident from my very first interaction. Some of the front desk staff came across as lacking in empathy and understanding,..

I attended the practice at the scheduled time, only to discover that my appointment had been cancelled without prior notification by telephone. The receptionist who initially assisted me was..

This practice is quite disappointing. There are significant delays when waiting for a callback from clinical staff. The reception team can come across as unhelpful and lacking in courtesy. I would..