RW

Richard W. 6 months ago • From Google

Rating

Excellent

Booking appointment was quick and easy

I was genuinely impressed with the care I received during my recent routine health assessment appointment. I was contacted by the practice via text message to arrange an appointment. The booking process was straightforward and convenient, allowing me to select a time that worked well for me. There was no need to wait on hold when making the booking. When I attended my appointment, I was called in promptly at the scheduled time. The healthcare professional was comprehensive in their approach and gave me their full attention throughout the consultation. Together we established a clear action plan and I was provided with all the necessary information. Blood work was completed during the same visit, and I was able to access the results through my patient portal within twenty-four hours. We tend to focus on criticising our healthcare services, when really we should be acknowledging the excellent experiences we have when they occur. So I would like to express my gratitude to the practice for the improvements made to service standards in recent times, and it is reassuring to be a patient here. Thank you for maintaining these high standards.

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