Rising Brook Surgery

I recently called to schedule an appointment with my GP and was informed by a receptionist that I would not be able to see my doctor.

This has been the worst experience I've had at a medical practice. I attended with my young child who was in considerable distress due to ear pain. Despite arriving before the scheduled closing..

Having been a patient at this practice for two decades, it is disappointing to note that staffing levels appear to have reduced and appointment availability has become increasingly difficult to..

Called at 7:55 in the morning to arrange an appointment for a severe ear condition and was directed to visit a pharmacy instead. I experienced significant discomfort while waiting several hours for..

I'm disappointed with the communication and follow-up processes. A referral letter I submitted some weeks ago appears to have gone missing, and despite making enquiries about its status, I haven't..

Everything went smoothly with minimal time spent waiting.

I found the service at Rising Brook Surgery to be quite disappointing. Whenever I attempt to call at 8:00 AM, I discover I'm already positioned around number 30 in the queue, which feels excessive...

The front desk staff and medical practitioners are exceptionally helpful and provide excellent support.

I'm being generous with 2 stars...trying to secure an appointment feels frustrating!! The only option available is to pre book an appointment for 2 weeks ahead which doesn't help when I need to see..

This is the second day I have attempted to secure an appointment for my partner who is dealing with an infection and has a compromised immune system due to illness. I feel the practice is not..

My partner attended the surgery today and felt the consultation was handled poorly. They felt dismissed and belittled when discussing their health concerns, and found the communication around their..

I really enjoy attending this practice and consistently manage to secure an appointment within a reasonable timeframe, or alternatively receive a telephone consultation.

Disappointing throughout the entire experience

Unable to secure appointment slots through the online booking system as none appear to be available, and attempting to book by telephone involves extended waiting times with significant call queues.

The team here is consistently warm and welcoming, and the clinicians are always pleasant. Getting an appointment can occasionally be challenging, though that's fairly common across many services...

I found the service experience quite frustrating. When I contacted the practice requesting a letter for my housing provider, I was initially told it would be available within a couple of days. Upon..

The reception area experience was disappointing, as staff members passed by without acknowledging us. It would be beneficial for the team to improve their attentiveness to patients waiting at the..

I don't attend the surgery very frequently, as I'm fortunate to enjoy good health at my age. However, I recently visited for a consultation regarding vaccinations needed for an upcoming trip abroad...

I felt the need to switch practices due to concerns about my medication management. I arranged an appointment for a medication review and blood pressure check. Upon arrival, I discovered the..

I have read the other reviews and find myself with a different perspective. The reception team have consistently been courteous, friendly and supportive whenever I have made contact by phone. Whilst..