Aldergate Medical Practice

I can honestly say this practice has been fantastic for myself and my family. The clinical staff are amazing and always try their best, demonstrating honesty and reliability. The reception team are..

Receptionist said sho was only there for same day appointments so told me to go online where my problem would be reviewed in approx 2 weeks to decide when I would be allowed to see a clinician!!!!!!..

I have found the appointment booking process at this practice to be extremely frustrating and time-consuming. As I rarely require medical attention, I am generally in good health. However, when I..

I have been a patient at this practice for many years. In the past, the service was acceptable, though nothing exceptional. However, the quality has declined significantly. There appears to be a..

The administrative staff members are difficult to reach. I'm uncertain whether there are any clinical practitioners available at the practice anymore. I was recently discharged from hospital and..

Disappointing experience with appointment availability. Unable to secure a slot despite following the suggested calling times. When raising concerns about the booking process, the call was..

I have been attending this surgery for nearly five decades, and on the whole my experience has been very positive. I recently had two appointments with a clinician who I believe is an excellent..

The phone support I received was disappointing as I was directed to access services online. I don't have a computer and am not comfortable using internet services on my mobile device. Growing up,..

This practice employs some genuinely capable individuals, yet the overall management approach appears to lack warmth and understanding. There is a sense that patients are viewed as burdensome rather..

The phone message indicated that routine appointment calls should be made after 1pm, so I decided to visit the surgery in person after leaving work early rather than wait on the phone. However, the..

I attended my first appointment today and had a thoroughly enjoyable experience. The reception team were exceptionally helpful and made me feel very welcome from the moment I arrived. The healthcare..

My 1 star is for the exceptionally courteous staff member who received my sample a few days ago, who was genuinely welcoming and approachable. However… attempting to get clarification about my..

I have been attending this practice for more than three decades. While securing appointments can occasionally present challenges, I have found that submitting requests through the online system..

I arrived at 8:09am to find that no walk-in or telephone appointments were available. When I enquired about booking, I was advised to submit a formal complaint if I wished to secure an appointment..

An excellent medical practice with outstanding care and compassion provided to my family member. I have consistently had positive interactions with both the reception team and clinical staff...

The claim of being a safe practice does not align with my experience. Following a surgical procedure on my arm, I attended an appointment ten days later for stitch removal. However, not all stitches..

After considering the reviews for this practice and recognising the pressures that general practices face, I remain convinced that this is an outstanding practice. Calling at opening time and..

The online appointment request form requires completion, but submissions appear to go unaddressed, making the entire booking process feel futile and ineffective.

I experienced significant swelling affecting my lower leg that made walking extremely difficult. Obtaining appointments proved challenging, but I eventually secured three visits. During the first..

Disappointing experience with the appointment scheduling system.