Oak Street Medical Practice

I arrived at the surgery early in the morning without a scheduled appointment. I want to express my gratitude to the reception staff member who was exceptionally helpful and managed to arrange for..

I had a very poor experience at this practice. The clinical staff provided information that I found to be inaccurate or unhelpful. I felt that my concerns were not properly heard and that the..

Contacted the surgery in a professional capacity to arrange an appointment for a vulnerable individual. Was informed that routine appointments were not available and was directed elsewhere, despite..

I requested to change my GP and was informed that the standard form was no longer available, but that the practice would contact the clinician I wished to transfer to on my behalf. After a fortnight..

I experienced significant difficulties accessing my prescribed medications, which resulted in having to discontinue several medications over a short period. This situation arose due to what I..

Called the prescription service and found the staff to be very pleasant and accommodating. Having been a patient at this practice for a few months now, I have consistently experienced friendly and..

I attempted to contact the practice urgently after running out of my medication and experiencing significant withdrawal symptoms, which I felt resulted from an insufficient initial prescription...

The staff member conducting my ECG was excellent, taking time to explain each stage of the procedure clearly. I had also made errors with my appointment scheduling and medication management, and..

The care and service provided is of excellent quality. The reception staff were exceptionally helpful and made the appointment process straightforward, assisting me with everything I required. The..

I arrived for my appointment only to find it had been cancelled while I was already waiting. Booking a replacement required calling at a very specific time in the morning, as the practice operates a..

The practice rarely responds to telephone inquiries and typically does not provide same-day consultations or callbacks unless the matter is deemed urgent, instead suggesting appointments several..

The administrative processes at this practice are extremely frustrating. Obtaining an appointment to see a clinician is very difficult, and there are certainly times when an in-person consultation..

I recently registered with this practice as a new patient. My previous clinic was extremely busy, making it difficult to secure appointments. I was able to book an appointment and was seen within a..

On two separate occasions, I arranged time off work to attend appointments at the Oak Street location, only to discover upon arrival that the appointments had been cancelled via text message. I was..

I have reached a point where I can no longer accept the current situation, which has persisted for an extended period. I am unable to secure appointments and the online booking system is not..

I contacted the centre yesterday and was so grateful to the receptionist who helped me with my concern and was so kind and compassionate to my situation. I will be forever in their debt.

The service was satisfactory initially, but I'm now being told that no appointments are available. I'm uncertain how to proceed given my ongoing discomfort. Additionally, I noticed the communication..

I have generally enjoyed my visits to this practice, however my most recent interaction was disappointing. During this appointment, I felt the staff members were dismissive and unhelpful, frequently..

I recently had an appointment on a Friday with a new clinician at the surgery who provided a wonderful experience. They were exceptionally kind and approachable, with a warm demeanor that put me at..

I have consistently experienced difficulties with this practice. Booking appointments in advance frequently results in being told that slots are unavailable and directed to alternative services...