Norton Medical Centre
GC
George C. one year ago • From Google
Bad
Attempting to secure an appointment at this medical practice feels remarkably similar to trying to obtain tickets for a major festival, except without the anticipated reward at the conclusion. The telephone waiting experience involves extended periods on hold, accompanied by repetitive background music that eventually makes you question whether this is an intentional test of patience. After what feels like an unreasonable amount of time, someone may answer only to explain that telephone bookings aren't actually possible. Instead, you're directed to book a "consultation slot" through an alternative method. The process feels unnecessarily complicated. When you do eventually connect with someone, their level of familiarity with the booking system appears questionable at best. The frustration is difficult to articulate. The entire appointment system feels so poorly organised that frustration has given way to exhaustion. The experience involves prolonged waiting periods, receiving inconsistent information across different calls, and navigating what appears to be an unnecessarily convoluted process just to access routine medical services. If you're considering registering here, the effort required may not feel worthwhile. You might find it simpler to rely on self-diagnosis through online resources, attempt self-care measures, and accept whatever outcome follows. This approach would at least preserve your time and mental wellbeing, avoiding the stress associated with the booking procedure. The primary achievement of this medical practice appears to be its impact on patient morale rather than any positive clinical outcome.
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