The Roseberry Practice
Legs11 B. 7 years ago • From Google
Bad
Booking appointments here is nearly impossible
Attempting to secure an appointment has proven to be quite frustrating. I have visited the surgery in person and made phone calls, though neither approach has been particularly effective in my experience. I have been unable to arrange an appointment for an elderly patient with specific mobility and hearing requirements. The booking system only allows reservations up to two days in advance, and even arriving at opening time results in a fully booked schedule. Despite being advised by a clinician to return within a week, obtaining an appointment has remained impossible. This has been my most challenging experience with a medical practice to date.
I have been attending this practice for two decades. While obtaining a phone appointment can be challenging, alternative options such as the online consultation system and early morning reception..
The Roseberry Practice
Joseph M.
It is extremely difficult to reach this medical practice by phone, which is quite disappointing in the modern era.
The Roseberry Practice
Hannah H.
An outstanding practice that I have no complaints about. I recently needed urgent temporary care following a medical procedure, and when my previous provider was unable to accommodate me, this..
The Roseberry Practice
LAG 2.
The prescription service was disappointing, as there were significant delays in receiving medications, resulting in periods without necessary treatment. This gap in continuity made it difficult to..
The Roseberry Practice
Hollie’s S.
The appointment booking system is frustrating and difficult to use when trying to secure a consultation.
The Roseberry Practice
Elaine H.
I made multiple attempts to reach the practice and was eventually informed that a clinician would contact me. After waiting several hours, I visited in person only to be told they had already tried..
The Roseberry Practice
Dawn M.
I found the practice to be unhelpful when I needed to reschedule an appointment. I sent multiple emails explaining my communication needs and requesting confirmation of a new appointment time, but..
The Roseberry Practice
Andrea J.
The practice prescribed medication for me, but the prescription was not included in my delivery order. Additionally, the pharmacy has been providing me with double the prescribed dose. This has been..
The Roseberry Practice
Scott J.
There's little point in registering at this practice if you're seeking proper medical care—you'll only encounter a dismissive healthcare professional instead.
The Roseberry Practice
Mia A.
It is extremely difficult to obtain an appointment, particularly for very young children with ongoing health needs. The reception team's manner was perceived as unwelcoming and unhelpful, with..
The Roseberry Practice
Maria M.
I apologize for posting this on the incorrect practice's page.
The Roseberry Practice
Scott D.
This practice has been extremely difficult to access for appointments, with calls made at early hours rarely resulting in availability. The staffing appears insufficient for the patient volume, with..
The Roseberry Practice
Garry M.
The practice has not been particularly helpful for mental health-related concerns at the moment.
The Roseberry Practice
Michael P.
The medical students provided excellent clarity in their explanations, and the healthcare professional I saw was outstanding in their approach.
The Roseberry Practice
Peter H.
Unfortunately, I have noticed a deterioration in the standard of care at this practice. Obtaining assistance when required has become increasingly challenging. The primary guidance offered tends to..
The Roseberry Practice
Tommy E.
I have never experienced a medical practice quite like this one. It takes an exceptionally long time to secure an appointment, with availability limited to same-day bookings only. Even when you do..
The Roseberry Practice
David H.
It took three weeks to secure an appointment, with the explanation being that the doctor was unavailable due to time off. This lengthy wait time is frustrating and may contribute to the pressures..
The Roseberry Practice
Engine M.
A healthcare professional at a local practice provided a diagnosis for a family member that the reviewer believes may have been incorrect. The reviewer expresses concern that this may have..
The Roseberry Practice
Gemma L.
The reception team are very welcoming and consistently prompt with their responses, and the clinical staff provide excellent care. There can be challenges reaching the practice during peak periods,..
The Roseberry Practice
James F.
Absolutely dire. Nothing but rude and condescending from reception through to the clinical staff. New to the area and never experienced anything like it. Can't get through on the phone and reception..
The Roseberry Practice
Sara S.