Crowhall Medical Centre

The clinician at my practice has been excellent in their efforts to help manage my pain effectively.

The doctor was lovely and completed everything that needed to be addressed during the appointment. They covered all the necessary points and took time to explain things clearly.

The clinical staff were satisfactory, however the other team members were problematic. There seemed to be a perception that they held themselves to a higher standard than their actual role warranted.

Unwilling to dispense my respiratory medication until I have a consultation with the respiratory specialist nurse. The next available appointment is more than a month away and the receptionist on..

It's a very good medical practice. The staff members who work at reception are excellent and so pleasant, always greeting patients with a smile and good intentions. They have been tremendously..

A telephone consultation was followed by an in-person visit at the practice, where I was seen promptly in a calm environment.

The practice frequently operates behind schedule. Obtaining appointments proves difficult. The overall management appears disorganised. Staff tend to offer explanations rather than solutions. There..

The reception team would benefit from additional customer service training. On a recent occasion when I called early in the morning to schedule an appointment, slots were unavailable within minutes...

Obtaining same-day appointments can be challenging unless you arrive at the practice shortly after opening hours, as calling ahead may result in lengthy waiting times and the possibility of missing..

I have been in contact with this surgery far more frequently over the past six months than with any previous practice, and I felt compelled to express my appreciation for the clinical team. Both..

The clinical staff members have consistently provided excellent care. I have not encountered any issues and there was an occasion when a clinician made a special effort to streamline my appointment..

I have consistently found the reception team to be helpful and have been able to obtain appointments when needed.

Securing an appointment proves extremely difficult, regardless of where you stand in the waiting queue.

My first time attending an appointment at this practice, and I felt genuinely comfortable and at ease throughout. The healthcare professional was excellent, taking time to explain things clearly..

Efficient service given the high volume of patients attending the practice, with staff managing well under the circumstances. Keep up the excellent work.

Called the practice today regarding my medication and the receptionist was extremely helpful, resolving the matter promptly. My prescription was prepared and available for collection.

Would give less if I could. I have had nothing but trouble with my experience here. What frustrated me most was being given oral medication when I had been unwell for several months and unable to..

The clinical staff members are satisfactory, however the practice as a whole requires significant improvements. Scheduling appointments presents considerable difficulties, with the standard response..

I contacted the practice anticipating a wait of several weeks for an appointment, but was pleasantly surprised to receive one on the same day. The team demonstrated a notably friendlier approach..

I have been a patient at this practice for many years and have consistently had a positive experience. The level of care and support provided by all members of the team has been outstanding..