The Horn Lane Surgery

The standard of care provided is so poor that I would not consider using this service for anyone or anything I care about.

The reception team consistently demonstrates friendliness and helpfulness, while the clinical staff are responsive and attentive. Following a recent hospital admission, the practice promptly..

The senior clinician was extremely discourteous towards both my child and myself. While my young son was moving about in the waiting area, the clinician spoke to me in an aggressive manner about..

The service provided was excellent and I appreciate the efforts of the entire team.

The reception team were very welcoming and friendly. The clinical staff demonstrated considerable expertise, provided excellent support, and gave clear explanations of my situation along with..

I have been attending this surgery for many years and have consistently received good care. The clinical staff have always been supportive and helpful in addressing my health concerns. I consider..

The staff member provided excellent assistance, demonstrating efficiency and professionalism throughout. The overall experience was very positive.

Excellent practice with responsive phone services that arrange appointments promptly, often on the same day if required. Minimal waiting times and staff who are professional and helpful. I would..

I arranged an appointment for my daughter who was experiencing a fever. The consultation lasted approximately one minute, during which a brief examination was carried out and I was informed there..

They are absolutely wonderful!!

I have to say, the front desk staff here are absolutely outstanding! They consistently demonstrate such warmth, helpfulness, and professionalism. It's genuinely refreshing to encounter this level of..

Outstanding practice, undoubtedly among the finest in the area. I find the clinical team to be genuinely compassionate and thoughtful, and one particular clinician has provided exceptional care to..

The entire team at this practice is truly commendable! The clinical professionals and support staff are excellent, and the level of service provided is outstanding!

I had a wonderful experience at this practice and would like to express my gratitude to the clinical team for resolving my concerns efficiently. The doctors provided excellent care and the overall..

Hello, the appointments are conducted in a pleasant manner and the clinical staff who work here are very competent. I would recommend this practice to others. The approach is professional and..

An excellent healthcare provider

The receptionist ended the call while I was in the middle of discussing my daughter's test results, which I found to be unprofessional and disappointing.

I am very impressed with this surgery - both with the reception staff and the clinical team at this GP practice in West London. I usually attend appointments with one particular clinician, and I am..

From the moment you arrive, the reception staff welcome you with genuine warmth and a professional manner. Arranging appointments is straightforward, with urgent requests handled promptly without..

I have had a deeply frustrating experience with this practice over an extended period. I feel that the standard of care provided to myself and my partner has fallen significantly short of what we..