Putneymead Group Medical Practice

This practice has genuinely made a significant difference to my wellbeing, and it is the best GP surgery I have been registered to. My previous surgery did not address my concerns about my overall..

The administrative team at this practice has been unhelpful and discourteous. After being a patient here for several years, I have decided to seek care elsewhere. The practice did not process a..

Every visit seems to get more frustrating. Getting in touch with the surgery about straightforward matters turns into an unnecessarily complicated process, with miscommunication occurring between..

The occasional competent clinician, but generally unsatisfactory standard of care.

Getting through to a person at the practice is extremely challenging, as telephone calls are consistently answered by reception staff who, while not always particularly helpful, tend to direct..

Excellent healthcare professionals

The practice appears to be declining, and I have concerns about the level of professionalism demonstrated by the management team.

The clinical staff are excellent and consistently make genuine efforts to assist me. However, I have experienced difficulties with certain reception staff members who appear dismissive and..

I had an appointment with a clinician at the practice and they were absolutely the best doctor I've ever seen. Really kind, considerate, with an easy and friendly manner. Everything you could want..

The telephone lines are frequently unavailable when attempting to reach the practice.

I have complex health needs and during the pandemic my wellbeing deteriorated. The practice has been incredibly supportive throughout, prioritising my safety and ensuring I received the care I..

We are receiving an excellent service from this practice, with all staff members being approachable and willing to assist wherever possible. The service is also notably efficient.

Update: Really impressed with this GP practice, it feels very modern and I feel fortunate compared to many others across the country. They even offer appointments scheduled days or weeks in advance..

Mid-July 2024. Overall, the practice provides good care, but there have been instances of patient samples going missing. This is somewhat concerning.

The healthcare team here has been remarkably supportive, thoughtful and understanding. I have found the care provided beneficial for addressing both my physical and mental health concerns, and I..

Today was my first appointment at this practice and I suspect it may be my last. I had a disappointing experience during my visit. I felt the clinician was dismissive and unwilling to hear my..

I recognise that the NHS faces considerable challenges currently, so I felt it was important to acknowledge the outstanding care I have received here recently. A few weeks ago I experienced some..

I have experienced significant frustration with administrative processes at this surgery. I have made multiple attempts to arrange the transfer of my medical records from my previous practice, but..

Excellent appointment process - completed an online form in the morning and received a call within an hour with an available slot shortly after. The clinical staff member was wonderful and put me at..

I was extremely disappointed with my experience at this practice. I had three consecutive appointments that were cancelled, with one cancellation occurring over forty minutes after my scheduled time..