East Hill Surgery

Honestly can't help but feel like you'll never get through by phone hahaha I need an appointment and no one is picking up.

I'm unsure what happened during my visit. I attended my appointment with a sore throat and felt the healthcare professional didn't provide me with medication. I explained that I'd been experiencing..

The prescription service frequently encounters issues. It is often difficult to reach the practice by phone, and on one occasion I had to make numerous attempts to get through.

The team was accommodating, though they didn't seem particularly pleased to be dealing with patients.

I felt the clinician's approach was unprofessional and left me questioning their competence. When I attempted to raise concerns, the interaction became confrontational. This represents a second..

A number of staff members displayed discourteous behaviour, though I should clarify that this was not representative of everyone working there. The facility appears to be operating with limited..

The clinical staff are excellent and the administrative team are equally impressive. You can sense they've had a demanding day, but that's entirely understandable. I do think the telephone system..

The reception experience was disappointing, as staff appeared inattentive and calls were not answered promptly, which left me feeling unsatisfied with the service provided.

The staff members were quite impolite.

I attended my GP practice with a specific concern. Over a two-week period, I experienced withdrawal symptoms from my current medication and made multiple attempts to contact the surgery to discuss..

The practice's opening hours information on Google requires updating, as they do not operate on weekends.

The staff members who answer the telephone are consistently courteous and helpful. The practice offers prompt appointments for those who call early in the morning, providing quick access to care..

The practice genuinely exceeds expectations and represents the finest experience I've encountered within the NHS. Many of my concerns have been resolved promptly, often on the same day and sometimes..

The staff came across as unhelpful and discourteous. After being a patient at the surgery for approximately a decade, I was unexpectedly removed from the register because I missed a letter and..

I had a very negative experience at this surgery. I felt that the consultation was conducted in a manner I found rude and unprofessional. I was disappointed by what I perceived as a lack of basic..

I have been a patient here for several years, but the experience has deteriorated significantly. I encountered difficulties when attempting to request a telephone consultation with a clinician, and..

I recently attended for a cervical screening appointment and found the healthcare professional to be very welcoming and reassuring. Despite arriving a few minutes behind schedule due to waiting..

I have been a patient at this surgery since birth. The staff have consistently been pleasant and welcoming. I always request to see the same clinician as I find them to be excellent. I also..

I called at the opening time and was first in the queue, yet after half an hour I'm still on hold. I'll need to disconnect now and lose my place, which means I'll have to start over and likely won't..

One star because I cannot give a zero. Unable to reach a clinician for urgent assistance despite a serious medical crisis. Absolutely dreadful and indifferent service.