TH

T H. one year ago • From Google

Rating

Poor

Booking chaos ruins otherwise great medical practice

The medical staff are incredibly friendly, but the scheduling process is a complete disaster. Multiple instances have occurred where SMS confirmations were sent for my elderly parents' appointments, yet upon arrival, they were informed either the appointment was cancelled or no record existed. Despite claims of attempted contact, we never received any prior notifications and saw no missed calls. In one particularly frustrating incident, my father received a same-day SMS summoning him to an appointment, believing it was an early scheduling, only to discover upon arrival that it was an error. The booking system desperately needs a comprehensive review, and this current approach is absolutely unacceptable, especially for older patients!

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