Marlborough Surgery
Claire B. one year ago • From Google
Bad
Booking delays and long waits left me frustrated
I have experienced both positive and negative aspects since becoming a patient here. The practice has attempted to reach me for a routine review, and while I acknowledge my delayed responses due to work and caring responsibilities, I have made several attempts to arrange this appointment once my circumstances improved. However, on multiple occasions when I called to book, I was informed that no appointments were available and asked to call back later. Eventually, an appointment was scheduled as a double slot for today, but we experienced a significant wait of over half an hour, which caused me to miss the second appointment. During this time, I received correspondence indicating that my medication would be discontinued if I did not make contact. I feel the practice needs to improve appointment availability and ensure their records are accurate. During today's visit, the clinician's manner felt dismissive when my brother, who I provide care for, accompanied me into the appointment. I was questioned about his presence despite him not being involved in the consultation. Following the appointment, I was instructed to call back in a week to arrange a blood test, which has left me feeling frustrated. Given these ongoing difficulties, I am seriously considering registering with a different practice.
I have been attending this practice for more than four decades and would like to express my gratitude for the excellent standard of care that the entire team consistently delivers. The practice..
Marlborough Surgery
Patricia P.
Everything was wonderful, particularly the staff members and reception team. An amazing group of healthcare professionals.
Marlborough Surgery
Andrew T.
Absolutely excellent! Had no difficulty securing an appointment and the overall service and care provided was outstanding. Very comprehensive approach.
Marlborough Surgery
D C.
This practice has provided me with excellent care throughout a long period of association spanning several decades. While certain members of the team can occasionally be difficult to deal with, this..
Marlborough Surgery
Susan M.
No one really enjoys going to the doctor, but this practice is genuinely helpful and the clinical staff make an effort to listen, which is appreciated.
Marlborough Surgery
Tina M.
My practice is excellent. The staff and healthcare professionals listen to what I have to say. I have several longstanding health concerns that they consistently review, and I have no complaints..
Marlborough Surgery
Paul C.
The surgical procedure was genuinely beneficial and supportive.
Marlborough Surgery
Moya R.
My parent recently registered at a local surgery in the North East after relocating to the region following an extended period away. Their experience has been excellent. I had concerns that, given..
Marlborough Surgery
Chris F.
I am very happy with the care and genuine concerns shown by the healthcare support staff each time I visit, and I wish to also add that the clinician I see has a very pleasant manner and I always..
Marlborough Surgery
JUDITH C.
Contacted the practice for an urgent appointment the previous morning and was able to see a healthcare professional the same day for blood work. The staff member was warm and attentive throughout..
Marlborough Surgery
graham m.
Waited 45 minutes for an appointment only to leave and then receive a phone call later in the day with a voicemail claiming they had attempted to contact me multiple times when this did not occur.
Marlborough Surgery
Paul C.
From the moment I registered until now, I have consistently received excellent support, guidance, and care from all of the medical professionals and team members. The practice is exceptionally..
Marlborough Surgery
Charlotte M.
I have experienced numerous difficulties with this medical practice since becoming a patient there. Beyond concerns about the demeanor of some reception staff, I have found the clinical care to be..
Marlborough Surgery
Angela C.
The team members proved to be quite supportive and accommodating.
Marlborough Surgery
David M.
This practice has provided me with care throughout my life. They have consistently made efforts to meet my needs and support my wellbeing. The team members are always supportive and compassionate. I..
Marlborough Surgery
Ruvindu P.
The medical professionals and overall care provided are of a high standard.
Marlborough Surgery
Kathryn B.
Had a wonderful experience at this practice. The clinician demonstrated genuine kindness and showed real understanding towards patient concerns. They listened attentively and provided thorough..
Marlborough Surgery
Jane A.
I'm in my late sixties, and having relocated several times throughout my life, I've accumulated considerable experience with various GP practices. This particular surgery stands out as the finest..
Marlborough Surgery
Lyne H.
Had an appointment with a member of the clinical team who was exceptionally thorough, listened carefully to my concerns, and demonstrated a very approachable manner. They made every effort to ensure..
Marlborough Surgery
Kevin K.
I had a wonderful experience at this surgery. Everything went smoothly without any problems. The staff members throughout the practice, from those at the front desk to the clinical team, were..
Marlborough Surgery
Barry H.