Southcoates Medical Centre

I found this practice to be extremely disappointing. The surgery appears to have very limited availability, which means I frequently need to seek care elsewhere. Obtaining an appointment is..

The practice has become increasingly difficult to access for appointments since the recent change in management.

I have to say, where do I even begin – if I were to describe everything that has occurred over the past couple of days, you would essentially be reading an entire novel. It can take up to 2 hours..

It is difficult to secure an appointment at this practice. The phone lines are frequently unavailable when attempting to contact the surgery. If you express a concern or perspective, you may be told..

I have been a patient here since it opened, having followed a clinician when they moved to this location from another practice. I acknowledge that this practice experienced some difficulties..

Poor experience at this practice, comparable to concerns I've had with their partner location. The prescription ordering process is frustrating—I can't reach the dedicated line, and when I've tried..

I felt very let down by my experience with the practice. When my partner contacted the surgery during a difficult time, she was asked multiple questions about her medical situation. Despite having..

I called at just after 8am and was informed I was first in the queue. However, when the line was answered at 8.40, I was told there were no appointments available. I questioned how I could have been..

The premises were well-maintained and hygienic.

Experienced significant delays when attempting to contact the practice by telephone, waiting well over an hour and a half with an extended period on hold. Found the phone system frustrating and..

Excellent, helpful team members and a wonderful healthcare professional who genuinely cares about patient wellbeing.

The service provided fell significantly short of expectations and was deeply disappointing.

Extremely competent and well-conducted.

Since the new system was introduced, obtaining prescriptions has become more difficult. I work during the designated hours and am unable to request essential medication outside of these times. No..

Would have given this place minus five stars if I could. I left this surgery a couple of years ago after an appointment with a healthcare professional, who was extremely rude and unprofessional. The..

It is difficult to reach the practice during standard hours, so I typically attempt to contact them outside of regular business times.

Disappointing experience at this surgery. I was redirected here from my regular practice. The staff member I saw was unwelcoming from the beginning. Despite my reason for visiting being documented in..

The experience was disappointing overall. Communication during appointments was difficult to follow at times, and the approach seemed to involve repeated cycles of medication and follow-up..

The experience at this medical centre was disappointing and fell short of expected standards. I attended for a routine blood test and received minimal explanation about the results process, being..

I had a very negative experience at this practice. I felt the clinical care fell short of expectations in several ways. I was concerned about the appropriateness of prescriptions I received, and I..