SS

Sumeet S. 2 years ago • From Google

Rating

Bad

Booking nightmare at elm house surgery

Elm House Surgery has become an absolute ordeal to navigate - from the frustrating Anima app appointment booking process, to the lengthy reception phone calls (with an interminable initial recorded message), to the referral system. I've recently been referred to Specsavers and discovered the referrals team is lagging two weeks behind schedule. The entire process is painfully slow: first, it's challenging to secure a routine appointment, then weeks pass waiting for referrals, and then another week to schedule the actual referral appointment. It's completely unacceptable. I implore the medical staff, particularly Dr Reddy (who is excellent), to critically examine the current state of Elm House Surgery's operations. The residents of Beckenham absolutely do not deserve such substandard care. The quality of service has dramatically deteriorated over the past half-year, plummeting from what it used to be.

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