KE

Karol E. one year ago • From Google

Rating

Bad

Booking nightmare at local gp practice

I've experienced major difficulties scheduling an appointment, coupled with inconsistent and unreliable information from staff members across different interactions. Despite living in London for years, this is undoubtedly the most disappointing encounter I've had with a GP practice. When I visited in person to book an appointment, the receptionist provided incorrect details, and subsequent phone calls were equally unhelpful, with representatives offering misleading guidance. Each attempt to seek assistance felt like encountering a wall of indifference, with no one genuinely interested in helping me effectively. The process of securing a simple appointment has been incredibly frustrating and emotionally draining. I never anticipated such poor service from a healthcare provider in this city. This experience represents the absolute lowest standard of professional support I've encountered. It's particularly infuriating that our tax contributions fund such substandard service, and the staff appear completely disinterested. After three weeks of persistent efforts, I remain unable to schedule an appointment, which is completely unacceptable.

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