AW

Alan W. 4 years ago • From Google

Rating

Bad

Booking nightmare at medical practice fails miserably

I tried scheduling a consultation for my elderly mother, who struggles with hearing loss, so I was helping her out. When I attempted to book online, the system malfunctioned and couldn't even process a standard postcode. Forced to switch to phone booking, I endured a series of pre-recorded medical announcements before being told I was 7th in the waiting line. Despite being promised someone would assist me "shortly", 20 minutes passed and my queue position remained unchanged. Ultimately, I hung up in frustration. I could easily launch into a comprehensive critique about the substandard treatment my mother has experienced at this medical practice since becoming a patient, but I'll restrain myself.

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