KG

Keith G. 3 years ago • From Google

Rating

Bad

Booking Nightmare at My Local Surgery

The appointment scheduling process is completely dysfunctional. Phone attempts were futile - staff insisted on using an online form exclusively (which seems absurd, as surely those without internet access need appointments too) - the web form is excessively complicated and required me to modify my description's urgency just to submit it, with my initial attempt being rejected and told to phone instead. Ultimately, I contacted 111, who logged a formal "concern" about the GP practice due to their inaccessibility, and then recommended I go to the emergency room since they also couldn't make any headway with the GP's office.

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