EJ

Emily J. 7 years ago • From Google

Rating

Bad

Booking nightmare at this impossible medical practice

Getting a standard appointment at this practice is utterly futile, and any potential new patient should steer clear - you'll deeply regret choosing them. For six weeks, I've been attempting to secure a routine check-up without success. I've obsessively monitored their online booking system daily, made countless phone calls, and achieved absolutely nothing. The reception staff have essentially told me the only viable option is to occupy an emergency slot by calling the same morning. This approach is completely unacceptable and unethical, as it means potentially preventing someone with a genuine urgent medical need from seeing a duty doctor, just so I can address a non-critical issue. I'm so frustrated that I've tried to transfer to another practice, but finding an alternative seems impossible. I genuinely long for my previous GP practice, who consistently provided advance appointment scheduling and actually seemed to care about patient access to healthcare.

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