SC

S C. 2 years ago • From Google

Rating

Bad

Booking nightmare at this medical practice

If I could award zero stars, I absolutely would. The appointment scheduling at this practice is horrendously dysfunctional. They categorically reject any telephone booking attempts, even for future appointments that are not urgent. Their sole booking mechanism opens strictly at 8am daily and manages daily slots, which I find incredibly impractical. I suspect this approach is deliberately designed by the practice/trust to manipulate wait time metrics and meet bureaucratic performance indicators. It's genuinely disheartening because the general practitioner here is actually excellent and meticulous. Dr. Stephen was exceptional during my antenatal consultation, promptly identifying and addressing an early pregnancy complication with thorough follow-up care. The system fundamentally fails both its staff and patients.

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