Thurleigh Road Practice
S C. 2 years ago • From Google
Bad
Booking nightmare at this medical practice
If I could award zero stars, I absolutely would. The appointment scheduling at this practice is horrendously dysfunctional. They categorically reject any telephone booking attempts, even for future appointments that are not urgent. Their sole booking mechanism opens strictly at 8am daily and manages daily slots, which I find incredibly impractical. I suspect this approach is deliberately designed by the practice/trust to manipulate wait time metrics and meet bureaucratic performance indicators. It's genuinely disheartening because the general practitioner here is actually excellent and meticulous. Dr. Stephen was exceptional during my antenatal consultation, promptly identifying and addressing an early pregnancy complication with thorough follow-up care. The system fundamentally fails both its staff and patients.
The practice truly impressed me. The general practitioners and personnel were incredibly prompt and supportive, offering assistance with great generosity. My sincere appreciation goes out to them.
Thurleigh Road Practice
Robin C.
For some inexplicable reason, Google is preventing me from submitting a second review for TRP ......... It seems peculiar that I'm composing this review after being released from an emergency..
Thurleigh Road Practice
Elizabeth W.
I am truly amazed by the exceptional care we've experienced since switching to this medical practice just a few months ago. Whenever we've been concerned about my toddler daughter's health, I've..
Thurleigh Road Practice
carla p.
I consider myself fortunate to be a patient at this medical practice. Whenever I've required urgent medical attention, I've discovered the scheduling process to be seamless and efficient, and this..
Thurleigh Road Practice
S J.
After recently registering with this medical practice, I initially only received timely flu and Covid vaccination notifications. However, during my subsequent consultations with three different..
Thurleigh Road Practice
Pierre M.
A massive shout-out to nurse Libby for her incredible care and support. Her warm demeanor and compassionate approach made such a difference, and we're truly grateful for her outstanding service!
Thurleigh Road Practice
Virginie F.
Excellent and prompt assistance. They respond quickly to children's concerns with great effectiveness.
Thurleigh Road Practice
franciska s.
I decided to share my experience because their performance is genuinely impressive. Having been a patient at this practice for several years, I consistently find myself satisfied. Their staff is..
Thurleigh Road Practice
Monica L.
The front desk staff provided exceptional assistance during my visit. They were incredibly prompt and supportive in addressing my daughter's needs with remarkable professionalism.
Thurleigh Road Practice
John H.
I've been seeing this medical group for more than two decades. Throughout this time, the quality of healthcare I've received has been consistently excellent. While scheduling appointments has become..
Thurleigh Road Practice
Maxime P.
The medical staff at this facility have consistently demonstrated exceptional care for our kids, going above and beyond by accommodating our needs, such as squeezing us in for critical appointments..
Thurleigh Road Practice
Mike m.
The medical team and physicians are excellent and welcoming, but scheduling is a major challenge. Getting an appointment requires extensive phone time and significant waiting periods. I've..
Thurleigh Road Practice
Jennifer J.
This is my second negative review of this so-called GP surgery - if you can even call it that. They're running it like a school playground with uneducated, inexperienced agency staff at the..
Thurleigh Road Practice
John B.
The service has deteriorated significantly. Scheduling an appointment is incredibly challenging, and the staff at the front desk and administrative offices display a consistently discourteous..
Thurleigh Road Practice
Kevin C.
The clinic provides diverse treatment options. Each healthcare professional I've encountered has been welcoming and personable.
Thurleigh Road Practice
Victoria D.
The Patient Services Manager is undermining the entire staff at this clinic, displaying an attitude that is dismissive, obstructive, and excessively self-important. The customer service was..
Thurleigh Road Practice
Steve C.
Getting a medical appointment here is like hitting a brick wall - completely unattainable
Thurleigh Road Practice
Juicy J.
The entire operation from front desk to backend is a complete disaster. NHS needs to investigate this embarrassing situation because it's utterly ridiculous. Enduring months-long waits for..
Thurleigh Road Practice
Samed b.
This has been the most abysmal medical practice I've encountered in my nearly two decades living in London. I've been awaiting a doctor's callback since August (nearly three months now) regarding..
Thurleigh Road Practice
Fraser S.
Utterly useless. I was dealing with a skin problem and received a call from an affiliated clinic to address it. By the conclusion of our conversation, their advice was essentially to monitor the..
Thurleigh Road Practice
Cyrus G.