MM

M.m.m. M. one year ago • From Google

Rating

Bad

Booking Nightmare Leads to Private GP Visit

Michelle, the practice manager, appears completely unaware of the dire condition of this facility and its personnel. Her responses to comments are consistently generic, while critical problems like staff discourtesy and a dysfunctional appointment booking system remain unresolved. Personally, I spent three frustrating days attempting to schedule a GP appointment, ultimately failing and being forced to spend £100 on a private consultation. I genuinely do not intend to be disrespectful, but I strongly recommend that Michelle either commit to seriously addressing the numerous patient concerns raised in these comments, or consider stepping aside to allow a more effective manager to take charge and potentially resolve these ongoing issues in the near future.

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