LI

Loa I. 2 years ago • From Google

Rating

Bad

Booking nightmare with endless phone hold torture

Attempting to schedule an appointment here is a nightmarish experience. I dialed precisely at 8 am and was left hanging on hold for 18 minutes. I tried again, and this time the call was answered but abruptly cut off within 3 minutes. Another attempt followed. I now have 3 separate calls in progress, and after more than 26 minutes, no one has bothered to pick up and assist me. What's the purpose of having an appointment line if you're left waiting for nearly an hour? The service is absolutely abysmal. Eventually, someone did answer, only to inform me that no appointments were available at the clinic and instead booked me into a hospital appointment 30 minutes away, when the local surgery is just 5 minutes from me! I am thoroughly frustrated! Even Poundland provides more competent customer service. Absolutely unacceptable!

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