New Eltham Medical Centre
NN
Nancy N. 4 years ago • From Google
Poor
Their appointment scheduling process is completely illogical. The front desk staff are delightful, but actually reaching them by telephone is incredibly challenging. I've consistently struggled to secure an appointment at a specific time or date. Each time I've called, I'm promised a callback that day, but it rarely materializes. When attempting to use their online booking system, I've never received any clear confirmation about when a doctor might contact me. I specifically raised this issue during a phone call, and the staff insisted I must have received a confirmation, which was absolutely untrue (I thoroughly checked my spam folder, and nothing was there). The entire experience is bewildering and anxiety-inducing.
Alison R.