Lion Health
Anthony H. 2 years ago • From Google
Bad
Booking system acts as barrier to access
I only have 1 star because zero wasn't available. This medical facility is quite possibly the worst service in any industry or sector I have ever experienced. There is no customer service at all, the public are treated with such contempt it defies belief. The booking system serves only as a barrier to access rather than any form of assistance. Telephone lines open at 8 and from that time are instantly fully booked. The requirement to see a healthcare professional resulted in seeing a clinician who appeared to be writing out a prescription as I walked in, seemingly acting more as a pharmaceutical sales representative. I had previously told the receptionist about my health concern, as you are not even allowed to see anyone without divulging personal information to this administrative person. After no medical assessment or examination, merely a conversation where answers were repeatedly looked up online, I was 1) Prescribed medication and told it would be available at the nearest pharmacy to me - only to walk a considerable distance to them and be told the clinician should not have told me this as they don't carry that medication and would have to order it in, and it's now been over 2 weeks with no medication received, and 2) That I would be referred quickly for urgent treatment - again, no contact, not even a letter at some point in the future for urgent treatment... nothing! I would like to think this was a one-off, but no, this appalling service is repeated time and time again with every single person I have ever spoken to about this practice. They no longer offer over 100 treatments that are now deemed non-essential. In order to save costs, you can see where the savings are by the very expensive vehicles outside. This is no longer a medical facility to help people; it is a commercial operation to help their profits. Anyone even thinking of moving to the area should consider this if they were to ever need a doctor.
Is it actually possible to book an appointment through the online system? I haven't had any success after attempting for a couple of days.
Lion Health
David B.
Had my annual review today after needing to reschedule to fit with my schedule. The appointment started promptly and was conducted by a member of staff who demonstrated professionalism, efficiency..
Lion Health
Ben C.
Lion Health has recently implemented a pharmacist referral service that appears to have longer waiting times compared to GP appointments. I attended an urgent appointment at the Oldswinford location..
Lion Health
pamela b.
I have been a patient at this surgery for several years and have historically been satisfied with the care provided. However, I am increasingly concerned about the difficulty in obtaining..
Lion Health
Pam S.
Following a lengthy period of consistently excellent care, the introduction of the new system has caused me considerable frustration. I contacted the surgery to arrange an appointment as instructed..
Lion Health
Gareth J.
I was seen by a healthcare professional in a physician associate role today, and they provided excellent care. They were able to quickly identify my respiratory condition. In my opinion, expanding..
Lion Health
Anne S.
I'm unsure about my current healthcare provider following recent staff changes at the practice. Several clinicians I previously saw are no longer available, and I'm uncertain who now has continuity..
Lion Health
Lewis T.
The service provided has been deeply disappointing, and I have decided to switch to a different practice as it has become extremely difficult to obtain an appointment when required.
Lion Health
Jordy B.
I had a very poor experience with the medical professionals at this practice.
Lion Health
Claire L.
As always, my son received outstanding care.
Lion Health
Trevor W.
A frustrating experience with the reception team at this practice. A referral was made for an urgent same-day appointment with a nurse. When contacting reception, my wife was initially told that no..
Lion Health
Rachel M.
I received a referral through my GP to speak with a specialist in a particular area of healthcare. The healthcare professional called me at the scheduled time, gave me their full attention, provided..
Lion Health
Morgan M.
If you manage to secure an appointment, you may be surprised by how few patients appear to be attending the surgery compared to previous times. The premises seems to have excess capacity relative to..
Lion Health
Kevin D.
After seeing numerous unfavorable comments circulating on social media during the pandemic, I was quite hesitant about switching my GP practice following my relocation. However, once my medical..
Lion Health
Ivy F.
My husband recently spent time as an inpatient at a local hospital and upon discharge, a healthcare professional visited him at home and provided excellent support and assistance, including..
Lion Health
Claire C.
The clinical team at this practice is excellent, however some of the staff who handle telephone enquiries could benefit from additional training in patient communication. Their manner came across as..
Lion Health
Anne H.
I have had experience with this practice for family matters. Following my relocation some years ago, I have consistently encountered lengthy wait times when calling. A specialist letter went missing..
Lion Health
Adrian S.
My recent visit left me disappointed. I sustained a significant knee injury and, after several days of attempting self-care with rest and ice without improvement, I contacted the practice first..
Lion Health
Me M.
The practice felt quite detached and lacking in understanding of my personal circumstances. I have concerns about whether I feel genuinely secure in their care.
Lion Health
Shaun S.
I would like to express my gratitude to the nursing team for their assistance with treatment and wound care management for a lower back condition. Over the past several weeks, I have received..
Lion Health
Caroline C.